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Job Title: HR Operations – HR Shared Services (EMEA)
Location: Munich, Germany
Job Mode: Contract
Rate: Open to discuss
Role Overview
We are looking for an HR Shared Services professional to act as the first point of contact for employee HR queries. The role focuses on delivering high-quality support, managing HR tickets, guiding employees to the right resources, and ensuring smooth HR operations across EMEA regions.
Key Responsibilities
Serve as the first contact for employee HR inquiries across onboarding, offboarding, payroll, benefits, timekeeping, and employee data changes
Respond to queries through the HR ticketing system and aim for first contact resolution
Route and assign tickets to the correct HR teams or other departments when required
Track service requests and maintain accurate documentation
Provide triage support to HR Centres of Excellence and assist with processing requests
Use HR knowledge tools and intranet resources to provide accurate information
Handle sensitive employee data with confidentiality
Follow defined HR policies, procedures, and escalation processes
Support audits, data quality checks, and reporting
Contribute to continuous improvement of HR processes and service delivery
Skills and Abilities
Excellent verbal and written communication skills
Strong organizational and time management abilities
Customer-focused mindset with high attention to detail
Ability to manage high volumes and multiple priorities
Proficient in MS Office, especially Outlook and Excel
Experience with HR ticketing systems is highly preferred
Knowledge of SAP/SuccessFactors is an added advantage
Experience supporting the employee lifecycle in EMEA regions is desirable
Education and Experience
2–5 years of experience in HR operations or shared services
Previous HR administration experience required
Bachelor’s degree in HR, Business, or related field preferred
HR certification or accreditation is a plus
Top Skills Required
Great communication skills | Organized | Team player | Fast-paced mindset | HR admin experience | Deadline-driven | Attention to detail | Quick learner | MS Office proficiency | High-volume handling | Ticketing system experience preferred
Key Skills
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