Account Manager

Account Manager, Experience & Technology

Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience & Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.

💼 About the Role

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

Key Responsibilities (Main Focus Areas)

Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.

Commercial Performance (Profit & Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.

Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.

Reports & Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

Key Challenges

Managing multiple client accounts simultaneously under tight deadlines.

Aligning internal team efforts with client expectations, especially under changing circumstances.

Minimum Qualifications

🎓 Requirements & Skills

Degree: Bachelor's degree in Marketing, Business, Communications, or a related field.

Experience: 3-5 years of experience in account management within a creative agency.

Ability to manage multiple projects and client relationships simultaneously.

Key Skills & Qualifications

Individual Contributor SkillsManagement/Strategic SkillsStrong Communication: Clear and effective with clients and teams.Strategic Thinking: Develop long-term plans aligned with client and agency goals.Creative Problem-Solving: Strategically tackle challenges and find innovative solutions.Project Management: Oversee multiple projects, ensuring timelines and budgets are met.Resilience: Perform under pressure and manage multiple projects.Client Relationship: Build strong partnerships and manage expectations.Detail-Oriented: Stay organized with a focus on quality.Business Development: Identify growth opportunities through upselling and cross-selling.Negotiation: Skilled in handling quotes and resolving conflicts.

🌍 Working Conditions

This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally.