Customer Chief Technology Officer (Customer CTO) will act as a trusted technology advisor to our most strategic customers. This role is focused on working with senior customer stakeholders (CIOs, CTOs, Heads of IT, Digital and Operations) to deeply understand their technology landscape, business priorities, and challenges, and to help shape pragmatic technology strategies and solutions that drive efficiency, cost optimisation, resilience, and competitive advantage.

The Customer CTO will bridge business strategy and technology execution, working closely with our consulting, delivery, managed services, and sales teams to identify opportunities, define roadmaps, and ensure high-value outcomes for customers.

A minimum of 10 years' experience in a similar role.

Role Overview

We are seeking an experienced Customer Chief Technology Officer (Customer CTO) to act as a trusted technology advisor to our most strategic customers. This role is focused on working with senior customer stakeholders (CIOs, CTOs, Heads of IT, Digital and Operations) to deeply understand their technology landscape, business priorities, and challenges, and to help shape pragmatic technology strategies and solutions that drive efficiency, cost optimisation, resilience, and competitive advantage.

The Customer CTO will bridge business strategy and technology execution, working closely with our consulting, delivery, managed services, and sales teams to identify opportunities, define roadmaps, and ensure high-value outcomes for customers.

Key Responsibilities

Customer Leadership & Advisory

• Act as the primary senior technology advisor for a portfolio of our top-tier customers
• Build and maintain strong, trusted relationships with C-level and senior IT/business stakeholders
• Facilitate strategic conversations around digital transformation, operating models, cloud adoption, service management maturity, and technology modernisation
• Translate customer business objectives into clear, actionable technology strategies and roadmaps

Technology Strategy & Solution Shaping

• Develop a deep understanding of each customer’s:
• Current technology environment and architecture
• Service management and operational maturity
• Cost drivers, risks, and constraints
• Identify opportunities for:
• Cost reduction and efficiency improvements
• Automation and process optimisation
• Cloud and infrastructure optimisation
• Networking and Security considerations
• Improved service quality, resilience, and governance
• Shape high-level solution approaches and architectures in collaboration with internal technical and delivery teams

Commercial & Growth Enablement

• Partner with sales and account management teams to:
• Identify and qualify new opportunities within existing accounts
• Support account planning and long-term customer growth strategies
• Contribute to proposals, business cases, and executive-level presentations
• Ensure recommended solutions are commercially viable, aligned with customer budgets, and deliver measurable value

Delivery & Managed Services Alignment

• Work closely with consulting, project, and managed service teams to:
• Ensure alignment between strategy and execution
• Support transition from advisory to delivery and ongoing services
• Provide governance and senior oversight for complex or high-risk engagements
• Help customers optimise their use of managed services and service management practices (ITSM, SIAM, governance, KPIs, etc.)

Market & Thought Leadership

• Stay current with relevant technology and industry trends
• Represent the company as a credible technology leader in customer meetings, workshops, and company and industry events
• Help develop and write blogs and vlogs

Required Experience & Skills

• 10+ years’ experience in senior technology roles, such as:
• CTO, Head of Technology, Enterprise Architect, Technology Director, or Senior Consultant
• Strong background in IT technology and services and digital transformation
• Proven experience engaging with senior customer stakeholders and influencing technology direction
• Experience designing or overseeing:
• Cloud and infrastructure solutions
• Enterprise IT environments and service models
• Digital transformation or large-scale change initiatives
• Automation

Technical & Domain Knowledge

• Broad understanding of:
• Cloud platforms and infrastructure (IaaS, PaaS, hybrid)
• Microsoft technologies, including Power Platform and M365
• IT service management and operational best practices
• Security, resilience, and governance considerations
• Ability to operate at architecture and strategy level, without needing to be hands-on day-to-day

Commercial & Consulting Skills

• Strong business acumen with the ability to link technology decisions to financial and operational outcomes
• Experience contributing to account growth, opportunity development, and business cases
• Excellent communication and presentation skills, particularly at executive level

Personal Attributes

• Trusted advisor mindset with strong customer empathy
• Strategic thinker with a pragmatic, outcome-focused approach
• Comfortable operating across ambiguity and complexity
• Collaborative and able to work effectively across sales, consulting, delivery, and managed services teams
• High credibility, integrity, and professionalism

Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.