Subject Matter Expert in DevOps

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Roles and responsibilities:

• Acquire knowledge and detailed understanding on customer’s landscape and architecture
• Validate Scope of Work and Due Diligence of Data and identify gaps
• Validate RLS and identify skill gaps
• Gather required and detailed information and develop SMTD with complete understanding of customer’s architecture.
• Make sure SOPs are up to date with any changes in the process flows & same is updated to the team.
• Responsible for giving reverse knowledge transfer to BAU and getting sign-off from customer and internal stakeholders
• Effectively articulate risks and get sign-off on SMTD, Risk Register and other technical / operational documents. Propose risk mitigation plan and options.
• Responsible for implementing best practice, hardening, service assurance rollout
• Knowledge and ability to identify the technical and operational risks well in advance and make recommendations of solution options
• Changes management in customer devices for remote management of devices and onboarding of Monitoring tool
• Self-driven and self-motivated individuals who can lead from the front, take end-to-end ownership transition, and smooth Go Live of services from the perspective of People, Process and Technology.

Technical skills:

• Should have minimum of 10+ years of hands-on experience in DevOps.
• Technical Expertise in AWS Services (Cloud IAM, Security, Networking, computing and other AWS services).
• Understanding & expertise with CAAS (Containers as a service) mandatory.
• Good experience with EKS.
• Good expertise in Azure Services.
• Knowledge of Linux admin.
• Expertise in Terraform for Infrastructure automation. Terraform module creation and modification.
• Hands-on experience with Ansible for Configuration Management.
• Hands-on experience with Kubernetes.
• Technical expertise with CI/CD tools (AWS/Azure DevOps).
• Pipeline creation using YAML. Branch and repo operation. Integrating plugins. DevSecOps Implementation Troubleshoot and debug pipeline.
• Experience with Logging, metrics and tracing tools.
• Experience in Prometheus and Grafana for metrics collection and visualization.
• Implementing AWS security best practices (IAM, Security Group, KMS and secret Manager).
• Strong troubleshooting skills on AWS/Azure cloud env.
• Experience with post-mortems and root cause analysis.
• Perform operational tasks, including system upgrades, patching, and maintenance.
• Develop and maintain runbooks, SOP, and automation scripts and quarterly review with version history.
• Collaboration with engineers for issue escalation and resolution.
• Experience working with Cross-functional teams (Cloud, Security, Network, Developers Firewall teams)
• Ability to handle on-call rotation and work in a 24*7 support env.
• Ability to handle P1, P2 Issues.
• Understanding ITSM workflows to handle P4, P3, P2, P1 SLA.

Process & Tools :

• Good exposure in various ticketing and monitoring tools
• Vendor coordination
• Good to have AWS Certified Solution Architect – Professional, Terraform/Ansible, CKA - Certified Kubernetes Administration certifications.

Behavioral skills:

• Good Written & Verbal Communication Skills
• Highly dynamic in terms of managing workloads and working under pressure.
• Experience in handling global customers
• Onshore experience
• Team leading experience

Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.