Implementation / Technical Support Engineer ID48790

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
As a Middle/Senior Implementation and Technical Support Engineer, you will be a key technical and business partner to the Global Professional Services Team, enabling customers to realize the full value of enterprise IT and OT software solutions. You will collaborate closely with sales, product, and technical teams to deliver tailored solutions that address unique customer challenges, influence solution design, and drive impactful outcomes while growing your expertise in cutting-edge technologies and complex, large-scale environments.

WHAT YOU WILL DO
- Technical Expertise: Develop and command a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;
- Customer Engagement & Project Execution: Partner with internal stakeholders and meet with client stakeholders to identify customer needs, challenges, and objectives, translating these into impactful customer solutions;
- Solution Design & Implementation: Drive the customer onboarding journey through technical expertise in the customizations available and ensure customer requirements are met through the implementation process;
- Collaboration: Act as a trusted advisor, working with cross-functional teams, including Product Management, Customer Success, and R&D, to ensure solutions meet customer expectations and technical feasibility;
- Market Awareness: Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to both internal and external stakeholders.

MUST HAVES
- Proven experience (3+ years) as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry;
- Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;
- Strong understanding of enterprise environments, including typical challenges, architectures, and decision-making processes;
- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences;
- Experience with enterprise-level SaaS implementation engagements and solution design;
- Proficiency in modern tools and platforms (e.g., cloud infrastructure, virtualization, APIs, and middleware);
- A team player with a collaborative mindset and a customer-first approach;
- Fluency in English is mandatory.

NICE TO HAVES
- German and other languages are a plus.

PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.