Data Analyst

Seeking a detail-oriented and adaptable analytics professional to join our global Analytics team. In this role, you will deliver actionable insights to drive organic growth by developing reports, creating data models, and collaborating with cross-functional teams like Product, Marketing. The ideal candidate will have a strong background in SQL, proficiency with data visualization tools (Looker/Tableau), and proven experience using data to solve business problems for senior stakeholders.

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

At Sinch, our focus is on driving growth through organic initiatives. Strong organic growth requires a solid foundation in data to be effective, guiding business strategy and building efficiencies. As part of our Analytics department, you'll collaborate with colleagues from around the world. Our primary goal is to deliver timely insights across the Sinch business, influencing operational optimization and providing tactical or strategic decision recommendations. To excel in this role, we're seeking an individual who is thorough, detail-oriented, and driven to understand the 'why' behind data patterns. Adaptability in a fast-changing environment is crucial, and an appreciation for the diversity of daily challenges is essential.

Key partners for this role include multifunctional teams in areas including Product, Operations, Engineering, Marketing, and Sales. We work in a modern tech stack with tools including Snowflake, BigQuery, dbt, Looker and Tableau.

Key Responsibilities

• Insights and Reporting: Provide actionable insights through data analysis; develop and maintain reports and dashboards to track key performance indicators.
• Data Model Development: Create and refine models to support our stakeholders' decision-making processes.
• Collaboration and Integration: Work closely with various teams (i.e. Data Delivery, Product, Marketing, Operations etc.) to integrate analytics into business processes effectively.
• Continuous Improvement: Assess internal resources, documentation, data sources, and reporting continually, striving for improved quality and accuracy.
• Spreading Data Culture: Collaborate with the team to support and train stakeholders, aiming to increase data-driven decision-making across our groups.
• Project Work: Support and drive various analytics projects and models through a deep understanding of tech/telecom data.

Required qualifications

• Proficiency in Looker, Tableau or similar data visualization software.
• Experience in SQL, or a comparable track record in analyzing large structured and unstructured datasets.
• A bachelor's or master's degree is desirable, ideally in a business or quantitative subject (e.g., computer science, mathematics, engineering, science, economics, or finance).
• Proven experience collaborating with senior stakeholders to solve business problems through data and analytics.
• Advanced in English, both verbal and written.

Big Plus!

• Experience working in a global company with colleagues and partners across multiple time zones.
• Telecom or Tech experience.
• Fluency in English, both verbal and written.

Preferred Qualities

• Growth Mindset: Encourages continuous learning and development, both personally and professionally, and views challenges as opportunities for growth.
• Detail-Oriented: Pays meticulous attention to the nuances of data and analytics, ensuring accuracy and precision in all aspects of work.
• Adaptability: Demonstrates flexibility in responding to changes in the business environment, maintaining effectiveness in varying situations.
• Emotional Intelligence: Possesses the ability to understand and manage one's own emotions, as well as empathize with others, fostering strong workplace relationships.
• Innovative Mindset: Encourages thinking outside the box and embracing new ideas and technologies, keeping us at the forefront of industry advancements.

• Effective Communication: Exhibits strong skills in expressing ideas and complex data insights clearly and persuasively to diverse audiences.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and equal opportunity. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently works towards identifying the people that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new insights and perspectives to Sinch!

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options.

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.