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ParamInfo

Network Infrastructure Support L2

ParamInfo
United Arab Emirates · Full-time · Entry
Job Description

Job Title: Network Infrastructure Support L2

Job Location- Dubai

Job Description:

We are looking for a skilled L2 Network Infrastructure Support Engineer with hands-on experience in Routing, Switching, Firewall management, and Wi-Fi troubleshooting. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, ensuring high availability and performance across LAN, WAN, and wireless networks.

Key Responsibilities:

  • Provide Level 2 support for incidents and service requests related to network infrastructure.
  • Monitor and manage enterprise LAN/WAN environments, including routing and switching devices.
  • Perform configuration, administration, and troubleshooting of firewalls (e.g., Cisco ASA, Fortinet, Palo Alto, etc.).
  • Support and troubleshoot enterprise Wi-Fi networks, including access points and wireless controllers.
  • Collaborate with Level 1 and Level 3 teams for escalations and advanced troubleshooting.
  • Perform routine maintenance, patching, and updates of network equipment.
  • Assist in implementing new network solutions and improving the efficiency of current networks.
  • Create and maintain network documentation, including diagrams and configuration guides.
  • Maintain compliance with network security policies and ensure access controls are enforced.
  • Participate in network upgrades, migrations, and DR drills.

Required Skills & Experience:

  • 5 years of hands-on experience in network support or administration.
  • Strong knowledge of routing protocols (OSPF, BGP, EIGRP) and switching technologies (VLAN, STP, EtherChannel).
  • Experience in managing and troubleshooting firewalls (Cisco ASA, Fortinet, Palo Alto, etc.).
  • Good understanding of Wi-Fi technologies (802.11 standards, wireless controllers, authentication).
  • Familiarity with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark).
  • Ability to interpret logs, conduct packet captures, and perform root cause analysis.
  • Basic knowledge of network security principles and best practices.
  • Strong troubleshooting and communication skills.

Preferred/Bonus Skills:

  • Certifications such as CCNA, CCNP, Fortinet NSE, Palo Alto PCNSA/PCNSE, or equivalent.
  • Experience with cloud networking (Azure/AWS) is a plus.
  • Scripting experience in Python or PowerShell is an added advantage.
  • Experience with SD-WAN solutions is a plus.

Key Skills

Ranked by relevance

palo alto wireless fortinet network security firewalls wan asa high availability powershell firewall python eigrp cloud ccna ccnp ospf vlan lan bgp stp
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jan 22, 2026
Type
Full-time
Level
Entry
Location
Dubai
Company
ParamInfo

Industries

IT Services IT Consulting

Categories

Information Technology

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