Product Manager -Digital Product Management, AEM, Agile

Responsibilities:

1. Product Strategy & Roadmap Leadership

• Define and own the strategic vision and multi-year roadmap for the Americas external websites (Canada public/secure, Mexico public/secure, South America, US Offshore) and associated digital tools.
  
• Translate business goals and client needs into actionable product strategies, features, and enhancements.
  
• Collaborate with global and local Product Managers to align roadmaps, share capabilities, and unlock synergies across markets.
  
• Lead prioritization, backlog management, and ongoing business planning for the Americas websites and client digital experience.
  

2. Digital Product Development & Delivery

• Drive end-to-end product management including requirements gathering, feature documentation, acceptance criteria, and implementation planning.
  
• Work in Agile with Delivery Teams to plan, build, test, and deploy digital capabilities; actively leverage Jira and Confluence.
  
• Ensure timely resolution of production and implementation issues; lead or support escalation paths to maintain delivery momentum.
  
• Coach digital product delivery teams on best practices, execution excellence, and continuous improvement.
  

3. Cross-Functional Collaboration & Stakeholder Partnership

• Engage Sales, Marketing, Operations, Portfolio Review, Finance, Legal/Compliance, and IT to define requirements, constraints, and measures of success.
  
• Partner with Marketing Technology (MarTech) to integrate and evolve the digital ecosystem, including search, analytics, personalization, and marketing tools.
  
• Maintain clear communication with stakeholders through the full product lifecycle.
  

4. User Experience, Analytics & Insights

• Develop a deep understanding of external clients and internal users to inform product decisions.
  
• Leverage qualitative and quantitative methods to evaluate website and tool performance, identifying opportunities to improve client experiences.
  
• Analyze data from website usage, tools, and stakeholder feedback to drive continuous optimization.
  
• Monitor competitor websites, client experience innovations, and emerging technology trends; translate insights into strategic recommendations.
  

5. Compliance, Accessibility & Technical Governance

• Ensure all Americas websites comply with regulatory, legal, and privacy requirements, including investment regulations and OneTrust privacy standards.
  
• Oversee adherence to accessibility requirements (AODA) and technical best practices that support SEO, usability, and site performance.
  
• Collaborate with partners to maintain governance across the web ecosystem, ensuring technical hygiene, risk controls, and ongoing compliance.
  

Qualifications

• Undergraduate degree or equivalent training and experience.
  
• Minimum 5 years of related work experience, including at least 3 years in digital product management.
  
• Demonstrated experience managing enterprise websites and digital tools; AEM expertise strongly preferred.
  
• Proven success operating in Agile environments.
  
• Strong analytical, communication, and stakeholder management skills.