-
View all jobs
L3 Network & Security Support Engineer
Job Summary
We are seeking an experienced L3 Network & Security Support Engineer to be deployed on-site at a customer location. The role requires deep expertise in enterprise network and security technologies, hands-on troubleshooting skills, and the ability to manage complex incidents across multiple OEM platforms. Experience with SD-WAN solutions will be considered a strong advantage.
Key Responsibilities
Mandatory – Network & Security OEM Experience:
Job Summary
We are seeking an experienced L3 Network & Security Support Engineer to be deployed on-site at a customer location. The role requires deep expertise in enterprise network and security technologies, hands-on troubleshooting skills, and the ability to manage complex incidents across multiple OEM platforms. Experience with SD-WAN solutions will be considered a strong advantage.
Key Responsibilities
- Provide Level 3 (L3) technical support for Network & Security infrastructure at customer premises.
- Troubleshoot and resolve complex incidents related to routing, switching, firewalls, load balancers, and security appliances.
- Perform advanced root cause analysis (RCA) and implement permanent fixes.
- Work closely with customer IT teams, vendors, and internal escalation teams.
- Configure, optimize, and maintain network and security devices as per best practices.
- Support change management activities including upgrades, patches, and migrations.
- Ensure high availability, performance, and security of the network environment.
- Document configurations, SOPs, incident reports, and technical solutions.
- Adhere to SLAs, compliance, and security policies defined by the customer.
Mandatory – Network & Security OEM Experience:
- Cisco
- Palo Alto
- Fortinet
- F5
- Cloudflare
- Gigamon
- Trend Micro
- Proofpoint
- Netskope
- OPSWAT
- Thales
- ExtraHop
- Open Gear
- Microsemi
- Routing & Switching (LAN/WAN)
- Firewall administration & troubleshooting
- Load balancing
- Network monitoring & traffic analysis
- Email & web security
- Zero Trust / Secure Access concepts
- Experience with SD-WAN technologies
- Cloud security or hybrid network exposure
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
- 6+ years of hands-on experience in Network & Security support roles.
- Strong troubleshooting and analytical skills in enterprise environments.
- OEM certifications (Cisco, Palo Alto, Fortinet, etc.) are highly desirable.
- Excellent communication skills for customer-facing environments.
Key Skills
Ranked by relevance
wan
high availability
firewalls
palo alto
fortinet
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
L1 Network Engineer/System Engineer
2026-05-26
Full-time
Not Applicable
United Arab Emirates
IT Services
Information Technology
View Job Details
Related
Network Operations Center (NOC) Engineer
2026-05-26
Full-time
Not Applicable
United Arab Emirates
IT Services
Information Technology
View Job Details
Related
Engineer - IP Backbone (Space42)
2026-05-19
Full-time
Not Applicable
United Arab Emirates
Space Research
Engineering
Login to Apply
- Posted
- Jan 23, 2026
- Type
- Contract
- Level
- Mid-Senior
- Location
- Dubai
- Company
- Dicetek LLC
Industries
IT Services
IT Consulting
Categories
Information Technology
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
L1 Network Engineer/System Engineer
2026-05-26
Full-time
Not Applicable
United Arab Emirates
IT Services
Information Technology
View Job Details
Related
Network Operations Center (NOC) Engineer
2026-05-26
Full-time
Not Applicable
United Arab Emirates
IT Services
Information Technology
View Job Details
Related
Engineer - IP Backbone (Space42)
2026-05-19
Full-time
Not Applicable
United Arab Emirates
Space Research
Engineering