Concept Owner, Sales and Service

Are you the new forward-minded team player we are looking for?

We are seeking a talented and experienced Concept Owner to join our Valmet IT Sales & Service domain, part of Valmet’s IT Process Domain function. Our mission is to design, deliver, and manage the lifecycle of IT solutions that support business capabilities across Sales, Service, Marketing, CPQ, and eCommerce.

Concept Owner could be defined as a hybrid role between an IT architect and a business analyst. You will collaborate closely with business stakeholders on capability development needs, ensuring our technological solutions are aligned with enterprise architecture principles, scalable, and enabling real value creation.

As a Concept Owner, you will play a key role in ensuring end-to-end alignment of processes and development roadmaps, translating business requirements into technical solutions that drive growth, efficiency, and an improved digital experience for our customers and internal stakeholders.

This position can be in any major Valmet location in Finland (Vantaa Tikkurila, Tampere or Jyväskylä).

What you’ll do

• Own and develop the Sales & Service solution concept, ensuring alignment with Valmet’s business strategy, enterprise architecture, and overall IT vision.
• Collaborate closely with Sales, Service, Marketing, CPQ, and eCommerce business stakeholders to understand their needs and translate them into solution concepts, IT system development proposals, and actionable plans.
• Design and manage end-to-end solutions across CRM, customer service, field service, digital sales, quoting/CPQ, marketing automation, and customer digital channels.
• Collaborate closely with IT architects to evaluate technology options, ensure architectural coherence, and guide system design decisions.
• Work with development teams and vendors to ensure high-quality delivery of enhancements, projects, and releases.
• Evaluate and support adoption of modern technologies (e.g., Salesforce platform capabilities, Azure App Services, API integrations, integration platforms, data/AI-driven use cases).
• Ensure solutions adhere to security, data privacy, architectural, and lifecycle management standards.
• Facilitate cross-functional collaboration across sales, service, marketing, product management, IT governance, and architecture teams.
• Monitor industry trends and proactively identify opportunities to improve Valmet’s digital sales & service experience.
  
  

Expectations for you

• M.Sc./B.Sc. level degree in Computer Science, Information systems or another applicable field
• Proven hands-on experience in CRM, Sales, Service, Marketing, or eCommerce processes, ideally in a global industrial or complex B2B environment.
• Solid understanding of IT concepts and technologies, especially in the Salesforce platform, including:
• In-depth knowledge of Salesforce (Sales, Service, Marketing, Commerce and Experience Cloud, Data 360.
• API design and integration patterns
• Knowledge of Azure cloud services (e.g., App Services, Integration Services) is seen as an advantage
• Experience with enterprise architecture frameworks
• Data and analytics platforms
• AI/ML concepts and how they enable customer-facing processes
• Ability to understand business needs and translate them into scalable, practical, and modern IT solutions.
• Experience working with product owners, architects, developers, vendors, and business leadership stakeholders.
• Strong communication, facilitation, and stakeholder management skills.
• A proactive mindset with the ability to drive change and challenge existing practices.
• Previous experience in concept ownership, solution architecture, or senior business/IT analyst roles is a strong plus.
• Salesforce & TOGAF certifications are highly appreciated.
  

To succeed in this role

With your good communication and interpersonal skills, you can build and keep up good relationships with both external and internal stakeholders. As we are working in a multicultural environment, fluent spoken and written English is essential in this position. Other language skills are regarded as an advantage.

We Also Expect You To Align With Valmet’s Leadership Principles—practical Behaviours That Guide How We Lead, Collaborate, And Succeed Together

Take accountability – Act with ownership, set clear expectations, and follow through

Lead with courage – Champion change, try bold ideas, and learn quickly

Build on trust – Listen to understand, be open, and create psychological safety

Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value

We offer

In this role, you will have a strategic impact on how Valmet delivers world-class digital experiences to customers and service professionals. You will work in a cross-functional, international environment with modern technologies and forward-thinking colleagues. We offer opportunities for growth, learning, and contributing to Valmet’s digital transformation journey.

Additional information

Did we catch your interest? Please fill in the electronic application form with CV in English as soon as possible, but no later than February 8th, 2026. Please kindly note that we do not accept applications or CVs via email.

If you want to know more, please contact Xavier Borel – Senior Manager, Lead to Order, IT Sales & Service (+358 50 409 8850) on Thursday, January 29th, between 4:00-5:00 pm (EET) or Monday, February 2nd between 11:00–12:00 am (EET) or by email [email protected].

We’ll use a variety of selection methods in the recruitment process, e.g. video screening, personality questionnaires, ability tests and interviews.

We encourage our employees to a healthier lifestyle by being a smoke-free Workplace.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. www.valmet.com/careers