HR Experience Specialist

Summary

The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes.

Responsibilities

• Ensuring and maintaining compliance and HR operations in their assigned country in accordance with relevant employment laws and regulations and operational rules and RACI.
• Managing leave requests and processing administrative tasks for Employee of Records (EORs), such as applications, HR letters, and enrollments.
• Auditing, maintaining, and updating internal and external HR-related knowledge in collaboration with stakeholders.
• Providing support to EORs and clients for HR-related questions or concerns through all available communication channels.
• Managing standard onboarding and offboarding processes for EORs.
• Collaborating on HR project management, specifically for mass onboarding and offboarding initiatives.
• Responsible for ensuring the quality of the HR operations in the assigned countries.
• Being the subject matter expert for the country's operational quality and knowledge.
• Other ad hoc duties as required by the HR Experience department, including participation in projects and initiatives as needed.
  
  

Qualifications

• 5-8 years of experience as an HR Specialist or similar roles managing the full employee lifecycle (onboarding to termination) in a fast-paced environment.
• Fluency in English (written and spoken).
• Excellent communication skills and strong customer orientation.
• Must have knowledge of the US and Canadian labor laws and employment regulations in these locations.
• International HR Operations experience in the LATAM region and in particular with Puerto Rico will be considered a competitive advantage.
• HR qualifications or certifications are a valuable asset.
• Experience working in start-up environments is highly valued.
• Strong analytical skills: identify, scope and resolve complex and sensitive HR issues.
• Data driven: you are comfortable reporting and working with Excel and able to challenge the status quo and strive to improve response times and employee experience.
• Experience using JIRA, Zendesk, Slack or other tools is a plus.