Operations Analyst

About the role

We are looking for an Operations Analyst to help drive the day-to-day operations of the business while supporting problem-solving, process optimization, and technical initiatives.

From day one, you’ll play a meaningful role within the team and across the company, taking ownership of impactful operational tasks.

This role is based in a dynamic environment where you’ll work closely with a highly skilled, collaborative, and diverse team, contributing to continuous improvement and reliable operations.

What you’ll be doing

Organize and execute daily, weekly, and monthly operational activities, ensuring consistency, quality, and alignment with business priorities.

Track, analyze, and report operational performance metrics, proactively identifying risks or potential SLA deviations.

Support new operational and technology initiatives, contributing to development, testing, rollouts, and follow-up activities.

Collaborate closely with teams across the organization, acting as a first line of support to resolve issues and ensure smooth operations.

Contribute ideas and insights to improve processes, tools, and ways of working.

You’re a great match if you have

Education & experience

A Bachelor’s degree or equivalent practical experience in Engineering, Business Administration, a STEAM discipline, or a related field.

0–2 years of experience in operations, analytics, or a related area (early-career candidates are welcome).

Skills & knowledge

Strong Excel skills and confidence working with numbers and data.

Comfort using digital tools and technology, with the ability to quickly learn new platforms.

Experience in a startup or scale-up environment is a plus, but not required.

Knowledge of programming or data languages such as SQL and/or Python is desirable, but not mandatory.

Languages

Spanish and English, required for effective collaboration in a bilingual work environment.

Competencies

Strong attention to detail.

Analytical mindset with the ability to solve complex and numerical problems.

Proactive and resourceful approach, with the ability to anticipate and address issues.

Ability to work both independently and collaboratively within diverse teams.

Comfort working in a dynamic environment with evolving priorities.

Strong organizational, time-management, and multitasking skills.

Clear, respectful, and effective communication skills.

Hiring process

Initial video call or in-person conversation with the Recruiter / Talent Acquisition team.

Interview (virtual or in-person) with the Operations Manager.

Interview (virtual or in-person) with the Operations & Sales Director.

We are committed to providing an accessible and inclusive interview experience. Adjustments or accommodations can be requested at any stage of the process.

Your team

Operations Team

Location

Madrid, Spain

What we offer

1) A meaningful job

Be part of a mission-driven organization. Help us build the future of employee benefits by delivering sustainable and personalized experiences that make a real impact on millions of lives. Our business model supports not only individuals, but also local businesses and communities.

2) A great culture

People truly matter here. Join a multicultural team that values collaboration, wellbeing, work-life balance, and new ideas. We foster an environment where people feel respected, supported, and empowered to do their best work.

3) An empowering and inclusive environment

Be yourself. At Pluxee, we embrace diversity and value the uniqueness of every individual. We are committed to creating an inclusive workplace where all abilities are welcomed, differences are respected, and equal opportunities for learning and growth are available to everyone.

Equal opportunity statement

Pluxee is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, gender identity or expression, sexual orientation, ethnicity, nationality, age, disability, religion, or any other protected status.