Service Manager

Join GÉANT, the organisation powering Europe’s research and education community through advanced networking solutions. As a member of our Service Management Team you will be the EuroHPC Service Manager, playing a pivotal role in supporting the EuroHPC project, which connects high-performance computing centres with their users across Europe.

Your focus will be on service reporting, coordination, and operational support, ensuring seamless delivery and continuous improvement of services for National Research and Education Networks (NRENs), scientific organisations, and government agencies.

This is an exciting opportunity to develop your career working at the intersection of cutting-edge technology and collaboration, helping researchers tackle some of the world’s biggest challenges.

What You’ll Do

• Act as the initial liaison for all EuroHPC service-related queries and requests.
• Conduct thorough analysis of service requests and coordinate with technical and operational teams to deliver solutions.
• Maintain oversight of ongoing EuroHPC service delivery, ensuring quality and adherence to SLAs.
• Prepare and submit accurate, comprehensive reports for EuroHPC in line with project guidelines.
• Assist in planning, delivering, and managing network services for NRENs and other users.
• Engage with internal teams and external partners to resolve technical and operational service issues.
• Act as Product Owner or assistant for specified network systems and services
• Participate in procurement activities and evaluate supplier performance.
• Identify and implement improvements as part of Continual Service Improvement.
• Support the retirement of services and contribute to process development.

About You

You’re a strong communicator with excellent analytical and planning skills, eager to learn and grow in the field of service management with a foundational understanding of networking technologies and a keen interest in ICT and high-performance computing.

This opportunity will suit individuals currently in a Service Management role, or a Network Operations Centre Engineer /Pre Sales Engineer looking for their next step. This is a hands on role, and does not require people management experience.

Essential Skills & Experience:

• Demonstrable understanding of Wide Area Networking technologies and ICT.
• Strong experience in Network Operations - TCP/IP
• Strong aptitude for learning data networking technologies.
• Good verbal and written communication skills.
• Analytical and planning skills.
• Ability to build and maintain relationships across teams.
• Proven background in managing client/supplier relationships

Desirable:

• Knowledge of ITIL framework and service management principles.
• Familiarity with cloud services, virtualization, and OSS/BSS systems.
• Understanding of high-performance networking and Europe’s R&E community.
• Experience with customer proposals and contract development.
• Your background ideally will include time working within an Network Operations Centre.

Application Process

Applications close on Sunday, 15 January 2026, though we may close earlier if we receive sufficient interest. Every application is reviewed by a member of our team.

Our selection process includes:

1. An initial call with a recruiter (for longlisted candidates)
2. A 30-minute interview with the hiring manager
3. An in-person interview at our Amsterdam office
4. A final interview with a member of our senior leadership team

We aim to make the process transparent, respectful of your time, and focused on identifying mutual fit.

Why GÉANT?

GÉANT is Europe’s leading collaboration on e-infrastructure and services for research and education. We connect over 50 million users across 10,000 institutions, enabling breakthroughs in science, education, and innovation.

Working here means being part of something bigger. You’ll contribute to projects that have real-world impact, from climate research to space exploration.

What We Offer

• Flexible hybrid working (2–3 days in office)
• 31 days holiday + public holidays
• Annual learning budget and conference support
• A mission-driven culture with real-world impact

Want to know more about life at GÉANT?

Visit: Why Work for GÉANT

Once you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can be found here:

https://geant.org/wp-content/uploads/2022/11/GEANT_Candidate_Privacy_Notice_V1.2.pdf