Project and Program Management (for Independent Contractors)

Note: this job is for Independent Contractors only.

Job Description

The Team

The CBO Office is responsible for leading business operations (annual and quarterly planning and governance/rhythm of the business), program management and change management for the CBO organization. This team reports to the Chief Business Officer (via the Senior Director, a member of the CBO LT) and works with (senior) leadership across the organization, both in CBO and in Booking’s corporate functions (People/HR, Finance, Legal, and Corporate Strategy), to enable Booking.com to achieve its strategic and operational goals.

CBO: All departments at Booking.com except the corporate functions. CBO includes Accommodations, Trips, Marketplace, Marketing, FinTech, Central Tech, Customer Services and US Growth.

The Role

As Senior Project Manager, CBO Office you will report to the Director Program Management. Your primary focus will be leading community activities across all of the SBOPC (Strategy, Business Operations, Program Management and Change Management) craft at Booking.com. This includes developing and executing the community plans (for the overall craft and for each of the pillars), managing the cadence of (recurring) meetings with key stakeholders and leading the organization and delivery of community events (e.g. All Hands and summits). Your main stakeholders are the craft pillar leaders (Directors), volunteers from the community and enabling teams like Learning & Development.

Tasks & Responsibilities

Community Plans

Develop: Lead the development of the (annual) community plans for the overall craft (SBOPC) and for each of the pillars (Business Operations, Program Management, Change Management) on behalf of the pillar leads (working closely with them).

Execute: Ensure the community plans are being supported by volunteers from the community and the plans are executed timely with high quality, delivering the expected impact;

Measure: Define objectives and success metrics and monitor and report progress towards achieving them.

Meetings & Events

Meetings: Organize, prepare and host all meetings relevant to develop and execute the community plans. This includes facilitating recurring meetings with pillar leads, community volunteers and other stakeholders.

Events: Lead the preparation and delivery of community events (overall craft and per pillar), e.g. quarterly All Hands and (bi)annual Summits. This includes leading development of the agenda, content gathering/creation, speaker selection and facilitation and handling logistics.

Experience & Skills

Project Management

• Experience leading the development and execution of project plans, preferably people-related/focused projects (e.g. community building and activation);
• Strong planning and organization skills and passionate about bringing structure and guidance;
• Comfortable and experienced tracking and following up on the timely delivery of actions (across all levels of stakeholders).
  
  

Stakeholder Management

• Experience working with a broad range of stakeholders up to and including leadership (ELT: Directors and above), including influencing them;
• Not afraid to hold stakeholders accountable for delivering.
  
  

Event Management

• Experience organizing, leading and hosting small/medium scale events (up to 250 attendees). This includes supporting the administrative process as needed (e.g. PO creation);
• Good presentation skills and able to host panel sessions with (senior) leaders;
• Not afraid to be on stage in front of an audience (in-person and virtual/remote).
  
  

Communications

• Effective communicator (written and spoken), able to craft compelling, engaging, crisp and clear messaging tailored for different audiences. This includes building decks and drafting mails and (Slack) posts which are strong on content and format.
  
  

Mindsets

• Protagonist: You have a positive and constructive attitude and the desire and commitment to make things happen. You take ownership, as needed beyond the immediate scope of your role. You are proactive in identifying potential problems early to avoid them or resolve them quickly. You are pragmatic in your approach.
• Learner: You are open to input, feedback and perspectives from others (your stakeholders and beyond) and proactively ask for it.
• One Team: You love collaborating.
  
  

Preferred

Learning & Development: Passionate about and ideally experienced in working with People/HR/L&D teams to develop plans focused on role/career/professional development.

Location:

The candidate for this role has to be based in The Netherlands (no relocation support is provided). This is a hybrid role with an expectation of being (at least) 40% of your time in-office in Amsterdam.