Network Support Engineer

We are looking for hands-on Network Support Engineers with strong experience in enterprise data center and network operations.

Location: Av. Guarulhos, No. 3000, São Paulo, Brazil

Schedule: Monday to Friday | 8:00 AM – 5:00 PM

English: Advanced (Mandatory)

On-call: Required as needed (outside scheduled shift)

Responsibilities

• Knowledge of network devices such as switches, routers, and wireless access points (Cisco preferred).
• Knowledge / understanding of assigning switch ports to specific VLANs.
• Patch phone ports to switches as needed.
• Troubleshooting of Avaya VoIP phones (basic configuration).
• Troubleshoot issues with fiber links between switches and communicate with remote technical teams.
• Troubleshoot and replace network switch chassis blades when required.
• Good to have understanding of Data Center Infrastructure Management applications.
• Knowledge of monitoring tools such as SolarWinds.
• Networking and operating system basics.
• Assist network and data center admins (internal, customer, and vendor) during technical troubleshooting.
• Basic knowledge of hardware such as servers and storage devices.
• Ability to understand monitoring tool outcomes.
• Basic knowledge of ITSM tools, preferably ServiceNow.
• Basic knowledge of Windows 2003 Active Directory, MS Exchange 2003, and File/Print Servers.
• Perform IMACD (Install, Move, Add, Change, Disposal) services for data center and network equipment.
• Hands-on experience in medium/large enterprise data centers or hosting environments.
• Proficiency in the local language and mandatory communication skills in English.
• Flexibility to work on-call when required.