Technical Support Engineer - UX

Technical Support Engineer - UX

(12-Month Contract)

Dublin Hybrid

Rate - €240 PD

We’re recruiting on behalf of a global SaaS organisation seeking a Technical Support Engineer – UX for an exciting 12-month contract.

This role suits someone who enjoys being the technical go-to for customers—solving complex issues, improving user experience, and delivering high-quality support across a cloud-based platform.

You’ll troubleshoot UI and performance-related issues, support ServiceNow-based solutions, and work closely with internal teams to drive effective resolutions. There’s strong opportunity to develop as a Subject Matter Expert, create automation scripts, contribute to knowledge articles, and influence improvements in support processes.

What we’re looking for:

✔ SaaS support experience (ServiceNow strongly preferred)

✔ Strong troubleshooting and root cause analysis skills

✔ UI or front-end support experience (e.g. JavaScript, React, Angular, CSS)

✔ Ability to read/debug Java and JavaScript

✔ Experience with cloud/web technologies, databases, and scripting

✔ Excellent communication skills and a customer-first approach