-
View all jobs
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
NOC Engineer (SME/Lead) –
Job Summary
The L3 NOC Engineer is responsible for overseeing and ensuring the smooth operation of Managed Wi‑Fi and LAN services within a 24×7 Network Operations Center environment. This role involves advanced incident resolution, problem management, proactive monitoring, automation of recurring tasks, and coordination with OEMs for long‑term fixes.
The engineer acts as a Subject Matter Expert (SME) and escalation point for complex issues, supporting NOC L1/L2 teams and ensuring high network availability and performance.
Key Responsibilities
Network Monitoring & Incident Management
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
NOC Engineer (SME/Lead) –
Job Summary
The L3 NOC Engineer is responsible for overseeing and ensuring the smooth operation of Managed Wi‑Fi and LAN services within a 24×7 Network Operations Center environment. This role involves advanced incident resolution, problem management, proactive monitoring, automation of recurring tasks, and coordination with OEMs for long‑term fixes.
The engineer acts as a Subject Matter Expert (SME) and escalation point for complex issues, supporting NOC L1/L2 teams and ensuring high network availability and performance.
Key Responsibilities
Network Monitoring & Incident Management
- Monitor network infrastructure, Wi-Fi & LAN environments, and service performance through NOC tools.
- Lead L3 escalations and provide rapid restoration of services for critical incidents.
- Perform root cause analysis (RCA) and drive permanent fixes to minimize repeat issues.
- Ensure timely and clear communication to customers and internal stakeholders during incidents.
- Partner with OEMs and internal engineering teams to resolve recurring network problems.
- Review and approve change requests (CRs) requiring L3 expertise.
- Execute high complexity configuration changes on switches, controllers, firewalls, and access points.
- Maintain documentation for troubleshooting steps, SOPs, and configuration baselines.
- Continuously analyse network health and performance metrics to prevent outages.
- Identify unstable devices, environmental impacts, and capacity risks.
- Recommend infrastructure improvements to enhance service stability and performance.
- Identify repetitive tasks across NOC operations and lead automation initiatives.
- Develop scripts, templates, and workflows to reduce manual effort and improve efficiency.
- Contribute to operational excellence through process standardization and optimization.
- Provide guidance, mentoring, and technical assistance to L1/L2 NOC teams.
- Conduct knowledge sharing sessions and post incident reviews.
- Collaborate with customers, operations teams, and vendors to ensure high-quality service delivery.
- Strong L3‑level troubleshooting of:
- Cisco Catalyst Switches
- Meraki
- Aruba
- Fortinet
- Juniper Mist
- Expertise in Layer‑2 and Layer‑3 technologies (STP, VLANs, HSRP/VRRP, OSPF, BGP, Multicast, etc.)
- Deep understanding of:
- Wireless technologies
- NAC (Cisco ISE / Aruba ClearPass)
- Catalyst Center / Mist Dashboard / Meraki Dashboard
- Experience using NOC monitoring tools (SolarWinds, PRTG, DNAC Assurance, etc/ Manage Engine.)
- Ability to interpret logs, packet captures, and performance analytics.
- Cisco – CCNA / CCNP (Enterprise / R&S)
- Wireless – CWNA
- Juniper – JNCIA / JNCIP
Key Skills
Ranked by relevance
lan
multicast
firewalls
switches
aruba
cloud
ccna
ccnp
ospf
bgp
stp
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Network Security Specialist N2
2026-05-24
Full-time
Director
Argentina
Telecommunications
Information Technology
View Job Details
Related
Ingénieur Réseau & Sécurité IT (H/F) – CDI temps complet
2026-05-25
Full-time
Not Applicable
Luxembourg
Telecommunications
Information Technology
View Job Details
Related
Network Technician – 3rd level support
2026-05-19
Full-time
Not Applicable
Sweden
Telecommunications
Information Technology
Login to Apply
- Posted
- Jan 28, 2026
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Pune
- Company
- Tata Communications
Industries
Telecommunications
Categories
Information Technology
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Network Security Specialist N2
2026-05-24
Full-time
Director
Argentina
Telecommunications
Information Technology
View Job Details
Related
Ingénieur Réseau & Sécurité IT (H/F) – CDI temps complet
2026-05-25
Full-time
Not Applicable
Luxembourg
Telecommunications
Information Technology
View Job Details
Related
Network Technician – 3rd level support
2026-05-19
Full-time
Not Applicable
Sweden
Telecommunications
Information Technology