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Sansaone

User Experience Designer

Sansaone
Belgium · Full-time · Mid-Senior
  • UX Conversation & Agentic Designer


  • Location : Brussel, VLG
  • Contract Duration : 6 months with possible extension
  • Work Mode : Hybrid
  • Languages: English+ Dutch/French


  • Overview :
  • We are creating a new role for a UX Conversation & Agentic Designer a hybrid designer who shapes how customers and employees interact with AI across touchpoints. You’ll craft conversation flows, personality guidelines, and interaction logic that make automation feel intelligent, human, and trustworthy.


  • Key Responsibilities:
  • · Design and optimize conversational flows for chatbots, voice assistants, and multimodal interfaces
  • · Create and maintain conversation design systems and dialogue patterns
  • · Develop persona frameworks and tone of voice guidelines for AI assistants
  • · Conduct user research and usability testing for conversational interfaces
  • · Collaborate with AI/ML teams to enhance natural language understanding
  • · Design inclusive conversations that work across diverse user groups
  • · Implement analytics and metrics to measure conversation success
  • · Create and maintain conversation maps and user journey documentation
  • · Design natural, multi-turn conversations across chat and hybrid channels.
  • · Define agentic flows where AI detects intent, collaborates with humans, and resolves issues proactively.
  • · Collaborate with Business and UX Service Designers to embed conversational touchpoints in broader journey systems.
  • · Prototype and test conversational experiences to refine clarity, empathy, and efficiency.
  • Degree & Experience:
  • · 3+ years designing conversational interfaces, chatbots, or AI-driven experiences.
  • · Skilled in tools like Voiceflow, Botpress, or Dialogflow.
  • · Strong writing and interaction design skills with a sensitivity to tone and emotional context.
  • · Able to translate technical logic into simple, intuitive experiences.


  • Technical skills:
  • · Must have previous conversational design and copywriting expertise
  • · Should have basic UX skills
  • · Proficient with digital collaboration tools (Figma, Miro, Mural)
  • · Skilled in data analysis, KPIs, and feasibility assessment
  • · Able to engage and motivate cross-functional team members and stakeholders
  • · Experienced in coaching product/design teams
  • · Background in UX, behavioural design, or growth hacking
  • · Familiar with AI-powered products/assistants
  • · Enterprise software expertise

Key Skills

Ranked by relevance

ai ux designer interaction design design systems user research data analysis figma
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Country Guide

Belgium

International hub for EU careers

Posted
Jan 28, 2026
Type
Full-time
Level
Mid-Senior
Location
Brussels Region
Company
Sansaone

Industries

IT Services IT Consulting

Categories

Information Technology

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