Junior Merchant Onboarding Specialist

Daftcode is a technology group driven by an analytical approach to business. As a venture builder, it creates, scales and invests in startups in such areas as: Deep Tech, FinTech, InsurTech, Cyber Security and Blockchain, among others. The company offers its startups tech and business support, which facilitates market launch and growth of new companies. Daftcode works with individual startup founders, early-stage projects and existing startups looking for financing rounds or support in commercialization and business scaling.

We are growing our team and looking for a proactive Junior Merchant Onboarding Specialist to join us. This role combines operations with a strong focus on customer experience. You will manage client onboarding, support merchants, and collaborate closely with internal teams to ensure smooth processes and high service quality. If you are detail-oriented, communicative, and thrive in a fast-paced environment — we’d love to hear from you 🚀

Responsibilities

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance.
• Working closely with other teams (e.g., sales, tech, product) to ensure a seamless customer experience
• Preparing & adjusting contracts for merchants
• Answering the merchant’s inquiries
• Assisting in customer support inquiries
  
  

What Are We Looking For

• Fluent in English
• Fluent in Polish
• Close attention to detail
• Team-oriented, cooperative, and committed to fostering a culture of continuous improvement
• Problem solver, capable of identifying issues and resolving them quickly and effectively
• Strong time management skills, with the ability to work independently and handle multiple priorities without constant supervision
• Ability to thrive in a fast-paced, rapidly growing company, managing diverse challenges, deadlines, and interactions
  
  

Nice To Have

• Experience in a similar position
• Knowledge of CRM systems
• Experience in the AML/KYC area
• Knowledge of the crypto environment