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Maybank

Executive, Fraud Operations

Maybank
Singapore · Full-time · Associate
Job Description

  • Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required. -Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.

Job Responsibilities

  • Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions. -Conduct transaction verification and customer confirmation calls to validate suspicious activities. -Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection. -Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements. -Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours. -Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations. -Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary. -Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.

Job Skills

  • Communication
  • Teamwork

Job Requirements

  • Bachelor’s degree in Finance, Business, Information Technology, Cybersecurity, or a related discipline. -Willingness and ability to work on a rotating shift schedule, including weekends and public holidays. -Strong analytical, problem-solving, and investigative skills with high attention to detail. -Knowledge of cybersecurity principles, fraud prevention techniques, and regulatory compliance requirements, including AML and financial crime controls. -Proven team player with strong interpersonal and communication skills, able to engage effectively with internal stakeholders, customers, and external authorities. -High level of integrity, responsibility, and commitment to safeguarding customer and bank interests. -Ability to adapt quickly and perform effectively in a fast-paced, constantly evolving environment.

Key Skills

Ranked by relevance

cybersecurity
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Country Guide

Singapore

High-pay global hub in Asia

Posted
Jan 29, 2026
Type
Full-time
Level
Associate
Location
Singapore
Company
Maybank

Industries

Banking

Categories

Management Manufacturing

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