IT Operations Project Manager

• Ensures the provisioning of new software packages and upgrades.
• Maintains the infrastructure in operational condition in line with OLA/SLAs.
• Monitors and tracks system performance against negotiated service-level agreements (SLAs).
• Communicates improvement, updates and obsolescence management of products to the IT Product Manager.
• Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
• Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.
• Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.
  
  

• Experience in IT service management, with a focus on service design, transition, and operation.
• Strong leadership and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Familiarity with ITIL framework and best practices.
• Experience in defining and managing service level agreements (SLAs) and key performance indicators (KPIs).
• Excellent analytical and problem-solving abilities.
• Fluent English is mandatory
  
  

• Diverse career opportunities within Airbus European core countries or in other regions around the world.
• A hybrid working model, allowing you to combine onsite and offsite work.
• A modern office, well connected to public transportation.
• A motivated and fun crew to grow and build and shape the GBS together.
• An intense and exciting onboarding experience.
  
  

#YESPOST