Palo Alto Specialist L2 Support

Are you familiar with Palo Alto technology? Do you hold the PCSNE and at least 5 years of experience? Do you want to work for an international top company!?

If the answer is yes, Westcon-Comstor is looking for you.

We are hiring a Senior L2 Support Specialist to join our Spanish team (this role could be remote or hybrid based in Madrid)!

As a member of the Services Solutions Practice the L2 Support Specialist will fulfill a supporting role within the business unit. Specifically, she/he will drive best in class practices to assist the department to ensure services delivery excellence, and will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.

Your qualifications:

Applications with no technical qualifications won’t be considered

• Prior significative experience in similar Technical Support Centers (at least 5 years)
• Knowledge of Palo Alto Palo Alto Networks Certified Network Security Engineer (PCNSE)
• Fluent in English & Spanish
• Knowledge of any other major European language will be an advantage
• Excellent written and verbal communication skills
• Strong team player, used to work within an international team
• Ability to work under pressure
• Proficiency in MS Office Applications; Word, Excel, Outlook, PowerPoint
• Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Experience with another technologies like Cisco, Checkpoint, F5 Networks products is a plus

Your main tasks:

 Please note you must be able to work in shifts.

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web,
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner,
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues,
• Maintaining customer documentation,
• Clarifying a client's system specifications, understanding their work practices and the nature of their business,
• Analyzing system requirements within companies and giving independent and objective advice on the use of systems,
• Developing agreed solutions and implementing new systems,
• Provide on-call support on an as needed basis.

If this matches your future career plan, we are waiting for you! Send your application ASAP!!

#PaloAlto #L2support #IT #networksecurity #hiring

Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.