User Experience Designer

🌟 Job Title: UX Conversation & Agentic Designer

📍 Location: Brussels, Belgium

🕒 Contract: 6 months

💼 Workload: Full-time (40 hrs/week)

About the client: our client is a is a prominent telecommunications company known for its extensive network infrastructure and comprehensive range of services. It provides innovative solutions in internet, mobile, and television communications, catering to both residential and business customers

About the Role: In this role, you’ll design conversational flows, agentic AI behaviors, and human‑AI collaboration patterns that feel intuitive, empathetic, and intelligent.

🔧 What You’ll Do

• Design and optimize conversational flows for chatbots, voice assistants, and multimodal interfaces
• Build and maintain conversation design systems, templates, and dialogue patterns
• Develop personality frameworks, tone of voice standards, and assistant personas
• Conduct user research and usability testing for conversational interfaces
• Define agentic AI flows where automation detects intent, collaborates with humans, and resolves issues proactively
• Co-create end-to-end journeys with Business, Product, and UX Service Designers
• Collaborate with AI/ML teams to enhance natural language understanding and response logic
• Create conversation maps, journey documentation, and KPI frameworks
• Prototype and test interactions to ensure clarity, efficiency, and empathy

🎯 What We’re Looking For

• 3+ years’ experience in conversation design, chatbot design, or AI-driven UX
• Skilled with tools like Voiceflow, Botpress, Dialogflow, or similar
• Excellent writing and interaction design skills with strong sensitivity to tone and context
• Ability to translate complex logic into simple, intuitive user experiences
• Foundational UX design expertise (journeys, wireframes, prototyping)
• Experience in enterprise or large-scale digital products is a plus
• Familiarity with AI assistants, NLP/NLU, and human‑AI collaboration models

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• in 1998, headquartered in Atlanta (Duluth), Georgia.
• over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• strategic technology and business transformation solutions globally.
• through global delivery centers across North America, Asia, and Europe.
• services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Choice Awards - Best Companies to Work for Women & Millennials, 2024
• America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• 3 SBU Leadership in Business Awards
• International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023