Voice Network Engineer

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

The Track Lead for Support & Operations plays a pivotal role in managing operations with a focus on continuous improvement and problem-solving. This position is essential for ensuring that client SLAs are met while empowering teams through effective management and strategic direction. The Track Lead will drive operational excellence and foster an environment of innovation to enhance overall organizational performance.

Responsibilities

1. Enhance Operational Systems By Utilizing Cisco Voice Technologies To Improve Management Reporting And Streamline Information Flow, Ensuring Effective Business Process Optimization In Support Of Organizational Planning.

2. Understand Client Requirements And Leverage Cisco Voice Solutions To Ensure The Support Team Meets And Exceeds Client Expectations, Fostering Strong Client Relationships.

3. Lead And Mentor The Project Team By Facilitating Training Sessions On Cisco Voice Technologies, Ensuring Transparent Communication Of Project Goals And Aligning Team Efforts With Business Objectives.

4. Introduce Innovative Ideas And Improvements For Process Development, Particularly In The Context Of Cisco Voice Operations, To Drive Overall Organizational Progress.

5. Provide Strategic Solutions Tailored To Customer Needs Using Cisco Voice Platforms, Ensuring Alignment With Organizational Capabilities To Achieve Significant Business Results.

Requirements

1. Strong Understanding Of Cisco Voice Technologies And Their Application In Support And Operations.

2. Proficient In Operational Management And Process Improvement Methodologies.

3. Excellent Communication And Team Leadership Skills.

4. Ability To Solve Complex Problems Through Innovative Thinking And Strategic Planning.

Benefits

Private insurance.

Salary

Depends on your experience. ~30k/ year.

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;

• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;

• Our company is extremely diverse with representation of 165 nationalities;

• We offer the opportunity to work with colleagues across the globe;

• We offer comprehensive benefits for all employees;

• We are a certified great place to work and a top employer in 25 countries, offering a positive work environment that values employee recognition and respect.

Please note that we will contact only those candidates who are selected for further consideration.