Technical Support Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Candidate should have Valid authorization to work in Sweden

Role definition

The Desk Side Support Engineer provides on-site technical assistance to resolve hardware, software, and network issues escalated from the help desk. This role involves the hands and feet support for the desk side and Network. The ideal candidate will excel in customer service, problem-solving, and collaborating with IT teams to deliver seamless support.

Technical Support:

• Diagnose and resolve hardware issues (desktops, laptops, printers, peripherals).
• Configure and deploy workstations for new hires, including imaging and data migration.
• Hands and feet support for network and server team.
• Hands and Eyes Support
• Break Fix
• IMACD (Install, Move, Add, Change, and Disposal)
• Desk Side Support
• Dispatch Site
• Network Infrastructure Support Amended to add “– as a Hands and Eyes Support Model
• Server Infrastructure Support – as a Hands and Eyes Support Model
• AV Support – as a Hands and Eyes Support Model
• Maintain documentation on hardware, configuration, and key user processes in
• collaboration with other support teams
• Participate in check-ins with the remote service delivery team Perform user account
• Support standard software platforms, including Windows, Office 365 (Outlook, Teams,
• OneDrive), and VPN access
• Escalate issues to remote teams as needed and track resolution progress
• Image, deploy, and troubleshoot desktops and laptops
• Maintain hardware inventory and prepare loaner/spare devices
• install and configure printers, basic software, and peripheral equipment
• Coordinate warranty returns or hardware replacements as needed
• Asset Management: Track and manage IT inventory (hardware, software licenses, peripherals)

Candidate Required Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support

Qualifications:

Education - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Experience: 5+ years in desk side support, field services, or similar hands-on roles.

Technical Skills:

- Proficiency in Windows/macOS, hardware repair, and basic networking (TCP/IP, DNS).

- Experience with remote support tools (e.g., SCCM, TeamViewer).

Soft Skills:

- Strong communication, patience, and customer service orientation.

- Ability to prioritize tasks in a fast-paced environment.

Preferred Qualifications:

- Certifications: CompTIA A+, Microsoft Certified Professional (MCP), ITIL Foundation.

- Experience with mobile device management (iOS/Android).

- Familiarity with ITIL incident management processes.

Work Environment:

- Onsite office setting with occasional travel to satellite locations.

- May require after-hours support for critical issues.

Physical Requirements:

- Ability to lift to 50 lbs (e.g., workstations, monitors).

- Mobility to move across facilities for troubleshooting.

Language Skill

Fluent in English and Swedish is must

Benefits

• A supportive, diverse and global team with a brilliant culture.
• Competitive compensation and benefits
• Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com