Application Engineer for Technical Support - Semiconductor Focus

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

What we offer:

A place within an exciting company! At Keysight we work with our visionary, market-leading, and highly innovative customers to develop breakthroughs that connect and secure the world.

These are some of the benefits you will have at Keysight:

• Hybrid model of work
• Medical subscription for you and for your family members
• Meal tickets for working days

Responsibilities

• Engage with customers, sales and/or service representatives across EMEAI to deliver post-sales customer support, solving technical questions of varied scope and complexity.
• Manage day to day operations and workload expectations autonomously.
• Share technical expertise across the EMEAI team and write deep technical articles for the customer knowledgebase
• Close cooperation with the Keysight product and software and solution centres. The technical support application engineer is the technical interface between the customers and the Keysight Worldwide support team.
• Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.
• Deliver “Getting Started” and “Start Up Assistance” to customers remote and onsite.
• Develop into the Component Test knowledge expert within KeysightCare for products and solutions

Qualifications

• Bachelor and/or Master’s degree in Electrical Engineering or science discipline.
• Typically, 4-5 years relevant experience working in SMU and Semiconductor Test.
• Requires in-depth technical knowledge and experience in job and ability to work independently.
• Solid understanding of RF/µW fundamentals with practical experience using RF/µW test equipment.
• Knowledge of what is a BJT, MOSFET, IGBT and how they operate, equivalent circuit and typical transfer curves.
• Understand how an SMU works and its typical applications; why 4-wire (Kelvin) measurements are used.
• Nice to have: Be able to demonstrate how to perform I-V transfer curves measurement of Bipolar Junction Transistors and MOSFETSs with an SMU.
• Nice to have: Understand how to extract parameters such as Vth and gm (gain) and transistor beta.
• Advanced instrument programming skills with SCPI and instrument drivers with C++, C#, VEE, LabView, Python, MATLAB ® or VB, is an advantage.
• Strong organisational skills, ability to multi-task, prioritise and work well under pressure.
• A strong level of English language required. Extra languages are an advantage.
• Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers.

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***