Network Engineer-Data Centre Support

Join HCLTech!

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for a Network Engineer-Data Centre Support to join our team at a client’s facility in Normandy, France.

Important details

• Onsite
• Language: French (C1) + English
• Years of experience: 3-5 Year Experience

Roles and Responsibilities

• Provide Smart Hands support at data center site including 24/7 emergency high touch requests

• Responsible for the on-site management of Colocation Data Centers COLO/DC contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures and local legislation

• Arranging periodic and ad hoc servicing/repair and Preventive Maintenance Schedules

• Physical intervention (electrical/mechanical) maintenance

• Reacting to alarms (BMS or Plant type alarms)

• Responding to reports that environmental conditions are out of bounds

• Adding/changing/removing device - ILO, remote managed power, and Asset Tracking

• Manage and Maintain the DC inventory and DCIM Tool

• Break Fix for IT Gear in Data Center

• Cable Mining and Inspection, device labeling, cable tracking and troubleshooting

• Capacity Management - Monitoring, Remediation, Planning and Maintenance

• DC Compliance controls - test, document, track execution, evidence repository, matrix, and SOX compliance process

• DC Visitor Access Process and record

• Decommission IT equipment

• Environmental Infrastructure Alert monitoring of the DC Facility

• Maintain the DC Floor Space (Housekeeping, including dust removal, vacuuming, subfloor cleaning, combustible walk through, etc.)

• Infrastructure changes: interact with provider, schedule, CRQ, and execution

• Inside the IT Container - Audit and validation of environment to ensure it meets infrastructure requirements and data center standards (e.g. Capacity / Temp / Humidity / Air Conditioning)

• Intelligent PDU maintenance - firmware upgrades

• Inventory - Defining requirements for patch cords, power cables, consumables (label tags, cable ties, label tape, hook-loop ties, etc.)

• Monitoring and reporting – Alarms, Fire, Mechanical, Capacity (Power and Usage), and Environment – Humidity/ Temperature

• OE Assessment and Corrections

• Physical Server Installation Ops (Racking, Network Patching, Power, and Remote Management)

• SAN Fiber Management, SOP, JSA, BCP, Emergency Response documented procedures

• Generate change management requests and incident management tickets for Data Center facility

• Management of the Data Center in the provision of infrastructure and inventory asset management

• Review COLO/DC contract compliance and ensure all SLAs are achieved

• Business interface with COLO/DC Management for day to day operational requirements

• Manage COLO/DC to resolve of any infrastructure engineering issues

• Patching cable installation and recovery

• Installing power leads

• Installing, removing, or swapping equipment

• Locating and or identifying network circuits and tagging the demark location

• Providing escort services for third party vendors in the facility

• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training, and reporting incidents

• Comply with Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence

• Support and assist in the troubleshooting and testing of network equipment and components, including:

• restarting equipment;

• troubleshooting and patching power cables;

• troubleshooting and patching fiber and copper cables;

• identifying a switch port location;

• pinging key devices and performing DNS lookups;

• troubleshooting, installing, and where necessary removing equipment and/or components;

• perform visual checks for hardware failure lights or console error messages, power status and hardware labels; and

• assisting with the identification and reporting of communications room environmental issues

• Perform move, add, change, delete (“MACD”) activities for end user business LAN and voice devices

• Maintain the inventory of the Network Devices

• Update and manage the DCIM tool

• Adhere to Company’s Change Management Process, BCP and DR Plans

• Monitor and respond to emergency conditions affecting operations to the extent that Services can be safely provided (e.g., hurricanes, earthquakes, etc.)

• Provide smart hands support for other telecommunications infrastructure such as radio systems, VSAT, etc.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.
• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.