Software Engineer (AI Core)

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Software Engineer (AI Core)

AI Engineering Kitchener, Canada

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Software Engineer–AI Core, you’ll take key ownership of the development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of open-source technologies. You’ll contribute directly to powering Dialpad’s AI products at scale, working closely alongside the Data Science teams to unleash AI features that work for our customers.

This position reports to our Engineering Manager, AI Engineering, and has the opportunity to be based in our Kitchener, Canada office.

What You’ll Do

• You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful.
• You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of Java, C++, and Golang in our stack.
• You’ll be exposed to open-source software. We employ many open-source technologies to get the job done, and we love to contribute back to those communities. We also maintain open-source codebases for libraries we’ve created ourselves.
• You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes and RFCs for more major system changes.
• You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD systems.
• You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems that are fault-tolerant and highly scalable.
• You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack.
• You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams.
  
  

Skills You’ll Bring

• You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience.
• You have strong fundamentals in software engineering and computer science.
• You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent.
• You have strong experience working with one or more dynamically typed programming languages.
• You have a strong desire to continuously learn.
• You enjoy efficient evaluation of a problem space and finding the right tool for the job.
• You measure & monitor everything, ensuring stability, redundancy, and runtime.
• You make data-driven decisions - Measure twice, cut once.
• You enjoy learning from your experiences and sharing your knowledge with your team.
• You work on diverse problems across different systems.
• You appreciate code and system maintainability and support continuous improvement.
• Fluency in English.
  
  

Bonus points

• The Python ecosystem.
• Cloud providers such as Google Cloud Platform or AWS.
• Git or other version control systems.
• Relational and/or non-relational database systems, Pub/Sub, Messaging Systems.
• Building and managing batch or streaming data processing pipelines, ETLs.
  
  

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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