Principal Product Manager (External Platforms & Client Solutions)

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact
• People-Centric: We care deeply about our team's growth, well-being, and sense of belonging
• Innovative: We embrace change and find better ways to do things together
• Globally Connected: We foster collaboration between diverse cultures and perspectives
  
  

If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!

Role Summary

We are seeking an externally facing Product Manager to join our Product & Technology organization. This role sits at the intersection of customers, engineering, and internal stakeholders, with accountability for translating client needs into scalable product capabilities and ensuring disciplined execution against the product roadmap.

This is an execution-oriented PM role, ideal for someone early in their product career who has a technical background, is comfortable engaging directly with customers, and can manage multiple concurrent workstreams without losing rigor or clarity.

Key Responsibilities:

Customer & Stakeholder Engagement

• Act as a primary product interface for external customers, gathering requirements, validating assumptions, and shaping solutions that balance client needs with platform strategy
• Partner closely with Sales, Solutions, and Delivery teams to support new opportunities, scoping discussions, and ongoing customer engagements
• Clearly communicate product direction, trade-offs, and timelines to both technical and non-technical stakeholders
  
  

Product Discovery & Definition

• Translate customer problems into well-defined product requirements, user stories, and acceptance criteria
• Contribute to product discovery through customer interviews, workflow analysis, and data-driven insights
• Ensure that externally driven requests are evaluated against platform reuse, scalability, and long-term roadmap alignment
  
  

Roadmap & Execution

• Own and maintain a subset of the product roadmap, ensuring priorities are clear, sequenced appropriately, and aligned with business objectives
• Work closely with Engineering to plan, refine, and execute product initiatives, participating in sprint planning, backlog grooming, and reviews
• Track delivery progress, dependencies, and risks across multiple customers and initiatives, proactively driving resolution
  
  

Delivery & Coordination

• Coordinate cross-functional execution across Engineering, Design, Data, and Operations
• Manage timelines, milestones, and scope across parallel workstreams, ensuring predictable delivery and high-quality outcomes
• Support release planning, documentation, and customer-facing enablement where required
  
  

Requirements

Required Qualifications

• Minimum 5 years of experience in a Product Manager, Associate Product Manager, Technical Product Manager, or similar role
• Technical background (engineering, computer science, data, or equivalent hands-on experience)
• Strong understanding of software development lifecycles, APIs, and modern cloud-based systems
• Demonstrated ability to manage multiple stakeholders and customer engagements simultaneously
• Experience writing clear product requirements and working directly with engineering teams
• Strong organizational skills and comfort with project tracking, prioritization, and execution
  
  

Preferred Qualifications

• Experience in B2B, enterprise, or platform-based products
• Exposure to data platforms, AI/ML systems, or workflow automation
• Familiarity with agile delivery methodologies (Scrum, Kanban)
• Experience working in fast-growing or ambiguous environments
  
  

What We Look For

• A pragmatic product thinker who can balance customer urgency with long-term product strategy
• Someone comfortable being externally visible while maintaining internal discipline
• Clear communicator who can operate effectively across business and technical contexts
• High ownership mindset with a bias toward action and execution
  
  

Why Join Us

• Opportunity to work on a core platform with real customer impact
• High exposure to customers, senior stakeholders, and strategic product decisions
• A role with meaningful ownership and room to grow as the product organization scales
  
  

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Periodic team building and social events
  
  

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can't wait to meet you!