Staff Program Manager, Business Continuity

About The Role

We are seeking a highly experienced Staff Program Manager to drive our operational resilience and business continuity initiatives. In this critical role, you will be responsible for developing, implementing, and managing comprehensive plans and exercises for our infrastructure, platforms, and vital operations. The goal is to ensure Uber's continued ability to withstand, respond to, and quickly recover from significant disruptions, including system failures, cyber incidents, natural disasters, and other emergencies. The ideal candidate will combine strong operational expertise with a solid engineering background to create and execute effective business continuity and disaster recovery strategies.

Core Responsibilities

• Program Strategy & Governance: Define the scope and strategic direction for the Global Operational Resilience program, ensuring alignment with Uber's organizational objectives and industry standards (e.g., ISO 22301, NIST).
• Risk & Impact Analysis: Lead enterprise-wide Business Impact Analyses (BIAs) and risk assessments to accurately identify critical functions, services, and interdependencies. Evaluate potential threats (e.g., cyberattacks, pandemics, disasters) and their operational impact.
• Plan Development & Maintenance: Govern and maintain enterprise-wide Business Continuity Plans (BCPs) and Disaster Recovery (DR) policies across engineering and operational departments.
• Testing & Remediation: Manage and coordinate regular simulation drills, tabletop exercises, and post-incident reviews. Update plans and strategies based on lessons learned. Track and drive the remediation of findings from continuity assessments and internal/external audits.
• Vulnerability Identification: Identify and assess operational and system vulnerabilities within technical teams to strengthen resilience.
• Critical Service Identification: Implement an enterprise-wide methodology for identifying critical services, setting impact tolerances, assessing associated risks, and defining necessary remediation actions.
• Cross-Functional Alignment: Act as the primary liaison with IT, security, facilities, and various department heads to ensure comprehensive continuity alignment.
• Training & Education: Develop and deliver training programs to educate employees and leaders on Business Continuity/Disaster Recovery (BC/DR) best practices.
  
  

Basic Qualifications:

• Experience: 5-8 years of demonstrated success establishing and managing robust Business Continuity, Enterprise Resilience, or similar risk management programs, preferably within a technology and operations environment.
• Program Leadership: Proven ability to define program scope and translate leadership vision into effective, aligned organizational business objectives.
• Technical Knowledge: Strong understanding of risk assessment methodologies, Business Impact Analysis (BIA), and the ability to develop practical resilience strategies.
• Execution: Extensive experience developing, implementing, and testing actionable Business Continuity Plans (BCPs).
• Skills: Exceptional analytical, project management, communication, and collaboration skills for effective work with cross-functional and external teams.
  
  

Preferred Qualifications:

• Certifications: Professional certification (e.g., CBCP, MBCI, or CBCM) is highly preferred. Project Management Professional (PMP) or similar certification is a plus.
• Vendor Management: Expertise in extending resilience standards to third-party vendors and managing external risk across the ecosystem.
• Compliance: Knowledge of relevant compliance and regulatory requirements (e.g., SOX, HIPAA, GDPR, PSD2).
• Crisis Management: Experience with crisis communication protocols.
• Documentation: Familiarity with policy development and adherence to established document management standards.
  
  

Working Conditions

• Uber's mission is to reimagine the way the world moves for the better. We are a place where bold ideas lead to real-world impact, where challenges foster growth, and where speed drives progress. We move the world forward, together.
• Our offices are central to collaboration and cultural identity. Unless formally approved for fully remote work, Uber employees are generally expected to spend at least half of their work time in their assigned office. Specific roles, such as those at green-light hubs, may require 100% in-office time. Please discuss the in-office expectations for this particular role with your recruiter.
• *(Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].)