Business Development Manager – BPO Services

Position Summary

Drive revenue growth and market expansion for BPO services portfolio (HRO, Staff Augmentation, Contact Centre) in Qatar market. Accountable for new client acquisition, pipeline development, and strategic partnership cultivation with proven ability to close complex, high-value deals in competitive B2B environment.

Key Responsibilities

Business Development & Sales

• Identify and pursue new business opportunities across HRO, Staff Augmentation, and Contact Centre verticals in Qatar market
• Develop and execute account penetration strategies for target sectors (financial services, telecommunications, government, healthcare)
• Own complete sales cycle from prospecting through contract negotiation and closure
• Achieve annual revenue targets of QAR 15-25M+ in new business bookings
• Build and maintain robust pipeline with minimum 3x coverage of quarterly targets

Market Intelligence & Strategy

• Conduct market analysis to identify growth opportunities and competitive positioning
• Develop win strategies for RFPs, tenders, and direct negotiations
• Create compelling commercial proposals with accurate pricing models and service delivery frameworks
• Collaborate with operations teams to ensure solution feasibility and delivery capability

Relationship Management

• Cultivate C-suite and senior stakeholder relationships within target accounts
• Represent company at industry events, networking forums, and client presentations
• Manage partner relationships with technology vendors and service providers
• Coordinate with account management to ensure smooth client transitions

Commercial Excellence

• Prepare business cases, ROI analyses, and commercial models for complex deals
• Lead contract negotiations ensuring commercial viability and risk mitigation
• Maintain accurate forecasting and pipeline reporting in CRM systems
• Support tender responses with technical and commercial input

Required Qualifications

Experience

• Minimum 7-10 years B2B sales experience, with at least 5 years in BPO/outsourcing sector
• Demonstrated track record closing deals valued at QAR 5M+ annually
• Proven experience selling HRO, Staff Augmentation, or Contact Centre solutions
• Deep understanding of Qatar business landscape and regulatory environment
• Experience managing complex, multi-stakeholder sales cycles (6-18 months)

Skills & Competencies

• Strategic account planning and opportunity qualification
• Consultative selling with ability to articulate business value and ROI
• Strong commercial acumen with P&L understanding
• Excellent proposal writing and presentation capabilities
• Proficiency in CRM systems (Salesforce, HubSpot, or similar)
• Advanced Microsoft Office skills (Excel financial modelling, PowerPoint)

Education

• Bachelor's degree in Business, Marketing, or related field (MBA preferred)
• Professional sales certifications (e.g., Strategic Selling, SPIN, Challenger) advantageous

Essential Requirements

• Qatar residency with valid work permit/transferable visa
• Valid Qatar driving licence
• Fluency in English (Arabic language skills highly desirable)
• Willingness to travel within GCC region (up to 20%)

Preferred Background

• Previous experience with Big 4/5 consultancies, international BPO providers, or major systems integrators
• Established network within Qatar corporate community
• Experience with public sector/government tenders in Qatar
• Track record in specific verticals: telecommunications, banking, government shared services

Key Performance Indicators

• New business revenue booked (annual target)
• Pipeline value and conversion ratios
• Number of new logos acquired
• Average deal size and sales cycle length
• Proposal win rate
• Client satisfaction scores (NPS)