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Cosmote Global Solutions

Service Delivery & Project Manager

Cosmote Global Solutions
France · Contract · Mid-Senior
As a Service Delivery & Project Manager at COSMOTE Global Solutions, you will:

Service Delivery & Performance

  • Ensure services are delivered on time, within scope, and in line with agreed quality standards
  • Monitor, manage, and report on Service Level Agreements (SLAs) and key performance indicators (KPIs)
  • Lead continuous improvement initiatives to enhance service performance, efficiency, and quality

Client & Stakeholder Management

  • Act as the primary point of contact for clients on all service delivery matters
  • Build strong client relationships, understand business needs, and manage expectations effectively
  • Facilitate regular service reviews, performance meetings, and improvement discussions

Onboarding & Transition Management

  • Lead the onboarding of new clients and new service engagements
  • Coordinate cross-functional teams to ensure smooth transitions from proposal and design to live service delivery
  • Define onboarding and transition plans, set milestones, track progress, and ensure operational readiness
  • Engage closely with clients throughout onboarding to ensure alignment, clarity, and satisfaction

Project Management

  • Lead and deliver IT and technical projects from initiation to closure
  • Define project scope, plans, schedules, and timelines; monitor progress against milestones
  • Coordinate cross-functional project teams and communicate effectively with stakeholders
  • Identify, assess, and manage project risks, issues, dependencies, and changes
  • Ensure projects are delivered on time, within budget, and to required quality standards

Team Leadership

  • Lead, coach, and develop the service delivery and project teams
  • Coordinate and integrate internal support teams to ensure seamless delivery
  • Allocate work effectively and support team performance and engagement
  • Promote a culture of accountability, collaboration, and continuous professional development

Process, Operations & Continuous Improvement

  • Develop, document, and maintain standard operating procedures and service delivery best practices
  • Manage escalation processes and ensure timely resolution of service or project issues
  • Work closely with internal functions (e.g., sales, technical, operations) to align delivery with business strategy
  • Analyze performance data to identify trends, risks, and opportunities for improvement
  • Produce operational and project reports and provide insights to senior leadership
  • Support the ongoing refinement of service delivery and project management frameworks

Requirements

  • Bachelor's degree in Project Management, Information Technology, or a related field
  • Proven experience in service delivery management and/or IT project management
  • Proven experience with the above tasks
  • Experience managing IT or technical services and projects in a client-facing environment
  • Strong communication, stakeholder management, and relationship-building skills
  • Excellent planning, organizational, and problem-solving abilities
  • Experience working with project management and service management tools (e.g., Jira, MS Project)
  • Service Management certification (e.g., ITIL)
  • Project Management certification (e.g., PMP, PRINCE2, Agile/Scrum)

Key Skills

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Country Guide

France

Large economy with strong startup and AI ecosystem

Posted
Feb 05, 2026
Type
Contract
Level
Mid-Senior
Location
Paris
Company
Cosmote Global Solutions

Industries

IT Services IT Consulting

Categories

Other

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