IT Operator - T24

Tasks and responsibilities

• Ensure smooth running of processes and interfaces
• Execute and supervise the close of business
• Maintaining production and test environments
• Deployment of artefacts in Production and test environments
• Monitor and troubleshoot scheduled jobs
• Automate tasks wherever possible.
• Resolves and closes incidents /service requests from Global IT-Service Desk as per procedures & allocated timelines
• Provides first-line investigation and diagnosis
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Complete daily and periodic checklists
• Produce IT reporting (KPIs) to IT Management

Must-have criteria

• Strong knowledge of Linux and shell scripting
• Knowledge of TEMENOS Transact (T24), Automic (UC4) Scheduling
• Strong Troubleshooting skills
• Ability to write technical support documentation
• Good analytical and problem solving skills
• Good written and verbal skills in English
• Willingness to work flexible hours/shifts/weekends when needed
• Initiative and Team player
• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to work under pressure
• Maintains strong attention to detail in high-pressure situations
• Strong communications skills, both written and oral

Nice-to-have criteria

• Experience of other TEMENOS products (Insight, Triple A, etc.) will be an advantage
• Knowledge of JBoss and Oracle will be considered as an advantage

Contract duration

• 12 months with option of extension

Language requirements

• English: Business fluent, native language (C1/2)

Employment type: Contract

Industry: Banking

Area: IT

Location: Luxembourg

Remote from abroad?: No

Home office?: Flexible

Contract duration: 12 months with option of extension