Product Designer: Customer experience team

Are you our next Product Designer for the Customer Experience team? We’re looking for a designer who wants to help make logistics uncomplicated, intuitive, and fast for small businesses.

About The Role

At Sendify, we’re on a mission to create a frictionless shipping experience for SMEs. As a Product Designer in the Customer Experience team, you’ll play a key role in shaping the web app where customers sign up, compare carrier rates, and book shipments.

You’ll work end-to-end from identifying and defining customer problems to iterating on solutions that improve activation, satisfaction, and retention. You’ll collaborate closely with product managers and engineers, and work at the intersection of acquisition (Marketing & Sales) and retention (Customer Success), ensuring a seamless experience throughout the customer lifecycle.

Your work will directly support Sendify’s promise: saving time by making shipping as quick and easy as possible 🚀

In order to succeed in this role we believe you:

• Have at least a couple of years of experience as a Product Designer with a focus on User experience
• Have experience managing end-to-end product delivery
• Have experience in working with, or creating, design systems
• Have strong interaction design/system skills
• Have great communication skills
• Have experience working within product teams with close collaboration with PMs.
• Are fluent in written and spoken English
  
  

☀︎ It’s a bonus if you:

• Have worked with Opportunity Solution Trees previously, or is aware of the framework
• Are fluent in Swedish or/and German
• Have founded or been employed in a product startup or scaleup previously
  
  

What you'll do:

• Collaborate closely with product managers, engineers, and cross-functional stakeholders to discover, define, and solve customer problems through intuitive User Interfaces
• Integrate customer insights/user research into our Product Discovery work
• Develop a deep understanding of our customers and use those insights to drive user-centered design decisions
• Work with developers to ensure designs solutions are feasible and implemented as intended
• Drive initiatives throughout the product development cycle of discovering of problem or opportunity, building MVP, gather customer feedback and iterate
• Plan and prioritize design debt together with other designers and product teams
• Contribute to updating our design system in collaboration with designers and developers
  
  

In this work you will use tools such as Figma, Slack, JIRA, Notion, Fullstory, Beamer etc.

What we offer:

Sendify is built on a curious, collaborative, and encouraging work environment where you should be able to express your thoughts and ideas, explore new directions, challenge, and get challenged. We value creativity across all disciplines.

We’re focused on bringing people together in a low-ego environment; we don’t believe in being stuck to a “one-way only” or that “this tech is the best”. The logistics industry is complicated and ever-changing; We move faster if we keep our minds open and adjust when needed.

In addition to our amazing culture, you’ll enjoy:

• Occupational pension
• Health benefits
• Accident and life insurance
• 4+1 work policy (4 days in the office, 1 day from home)
• Parental leave benefits
• 30 vacation days
• Half-day off before every public holiday
  
  

About Sendify 📦

Logistics is built on handshakes, phone calls, and unread emails piling up in inboxes. Ever felt how easy it is to miss an important email? Now imagine running your entire business that way.

Sendify helps ambitious SMEs ship smarter. We wrap together real-time pricing, comparison, booking, and tracking in a clean and unified interface to allow customers to spend their time on their business, and not logistics.

And here’s the best part – we’re Great Place to Work certified! 🎉 This means we’re not just building great solutions for our customers, but also fostering an awesome, inclusive workplace where our team thrives. We believe that happy employees create the best experiences, and we’re proud to be recognized for it. ❤️

Meet our teams & product!

👉 Sendify Family

👉 Life at Sendify

👉 Our product