ServiceNow Functional Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Responsibilities:

• Undertaking/Leading process definition, requirements gathering and gap analysis of current vs future state processes with key customer stakeholders
• Applying knowledge of ServiceNow functional OOTB capabilities to guide customer stakeholders in identifying and prioritising business requirements (e.g.: ITSM processes, forms definition, user groups, workflows, business services and UX/UI requirements)
• Applying ITIL and ServiceNow ITSM best practice principles to support effective process design
• Participate in business stakeholder workshops and showcases Provide Subject Matter Expertise
  
  

Your Profile

Mandatory Skills and Certifications:

• ServiceNow Certified Administration
• ServiceNow CIS ITSM
• ITIL V4 Foundation
  
  

Required Skills and Experience:

• Minimum 7 years’ experience as a Business/Functional Analyst preferably in Service Management
• Minimum 3 years’ experience delivering applications using the ServiceNow platform (at least one of ITSM/ITOM, CSM, GRC, HR)
• At least 1 current ServiceNow certification
• ITIL certified or other recognised Industry certification or skill (e.g.: BPMN)
• Tertiary Qualification (at least Bachelor level) in a relevant discipline
  
  

What You’ll Love About Working Here

• You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.
  
  

Apply today!

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com