IT Service Desk Administrator

IT Service Desk Administrator - 12-Month Contract

📍 Dublin City Centre | Hybrid (4 days onsite, 1 WFH)

Salary Range on this role is €35,000 - €40,000.

We're partnering with a large, well-established public-sector organisation to hire an IT Service Desk Administrator to support a busy internal user base across Ireland and oversea

s.This is a hands-on first-line IT support role, ideal for someone who enjoys being visible, solving problems quickly, and working as part of a collaborative IT tea

m.

What you'll be d

• oingProviding 1st line IT support across desktops, laptops, iPhones, networks, AV and secu
• rityLogging, owning and resolving tickets via the IT helpdesk (with escalation where requi
• red)Deploying and configuring hardware, software and user dev
• icesSupporting meeting rooms, video conferencing and drop-in IT hub serv
• icesManaging IT assets, MFDs, procurement and secure IT recyc
• lingProactively identifying repeat issues and improving service desk proce

sses

What we're looki

• ng for1-2 years' experience in an IT Support / Helpdesk / Service Des
• k roleStrong Windows environment experience (Windows 10; Windows 11 migration exposure a
• plus)Working knowledge of Microsoft 365, Teams and end-user support
• toolsConfident communicator with strong customer-service ins
• tinctsAbility to prioritise, work independently and thrive in a busy support envir
• onmentLevel 6+ ICT qualification des

irable

Contract

• details12-month contract with strong potential for e
• xtensionHybrid working: 4 days onsite, 1 day f
• rom homeDublin City Centre
• locationCompetitive daily rate / salary aligned t

o market
If you're an IT support professional who likes being close to users, fixing real issues, and keeping systems running smoothly - this one's worth a conv

ersation.

📩 Apply or message me directly for mo