Senior Analyst - PMO Solutions

Job Purpose

The Senior Analyst – PMO Solutions is responsible for supporting the successful implementation, adoption, and ongoing optimization of the P3M (Project, Programme, and Portfolio Management) solution across the organization. The role acts as a key liaison between internal stakeholders and external vendors to ensure business requirements are accurately captured, validated, and delivered in alignment with PMO governance standards. The position also leads system testing, quality assurance, user training, and post‑implementation support to ensure effective system utilization and value realization.

Key Job Accountabilities

1. Requirements Analysis

• Engage with internal stakeholders to understand existing PMO processes, workflows, and reporting requirements.
• Identify gaps, improvement opportunities, and system enhancement needs within current PMO practices.
• Document detailed functional and technical requirements for the P3M solution.
• Develop process maps, workflows, and use cases to support system design and configuration.
• Validate requirements with stakeholders and ensure alignment with PMO governance frameworks and standards.
• Maintain traceability between business requirements, system design, and delivered functionality.

2. Vendor Management & Quality Assurance

• Act as the primary point of contact between the organization and the P3M system vendor.
• Monitor vendor performance against agreed scope, timelines, milestones, and deliverables.
• Coordinate and lead system testing activities, including SIT, UAT, regression testing, and defect management.
• Apply QA/QC methodologies to ensure solution quality, data integrity, and functional compliance.
• Identify, log, track, and escalate system issues, risks, or deviations impacting delivery or functionality.
• Support resolution of technical and functional issues in collaboration with the vendor and internal teams.

3. Training and User Adoption

• Design and develop comprehensive training materials, including user manuals, quick reference guides, presentations, and video tutorials.
• Deliver training sessions (virtual and in‑person) to end users, super users, and management across the organization.
• Provide post‑training and go‑live support to ensure smooth transition and effective system usage.
• Monitor user adoption, gather feedback, and identify usability or process improvement opportunities.
• Recommend system enhancements or process refinements to improve user experience and adoption.

4. Governance Support

• Support the PMO in preparing accurate, timely, and high‑quality content for governance forums, boards, and committees.
• Ensure system reports, dashboards, and outputs comply with PMO governance and reporting standards.
• Assist in consolidating portfolio‑level data for management reporting and decision‑making.
• Facilitate information sharing between the PMO and other business units to support enterprise‑wide reporting needs.

Qualifications & Experience

Education

• Bachelor’s Degree in Finance, Engineering, Business, or a related discipline.

Professional Certification

• PMP or equivalent certification – desirable.

Experience

• Overall Experience: 3–5 years
• Relevant Experience: 6 months to 3 years in PMO systems or PPM implementations
• Industry Experience: Construction, aviation, or digital transformation projects preferred.