Project Officer

Project Officer

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 plus superannuation

Employment Type: 2 x Ongoing, Full-time

Location: McKell, Haymarket (office attendance is currently 5 days per fortnight)

The Department of Customer Service is looking for two Project Officers to join our team!

About us

The Department of Customer Service is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting innovative technologies to make government work better.

The Department of Customer Service is a regulator and service provider, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work within our Portfolio Management and Assurance (PMA) team within the Policy, Strategy and Governance division. PMA is a centralised Portfolio Management Office (PMO) that manages and supports the investment portfolio and lifecycle for DCS. That means we:

• Manage the DCS portfolio of projects across several partner agencies, worth billions of dollars.
• Provide guidance and support to projects and programs throughout their lifecycle from idea stage to closure and benefits realisation, ensuring best practice delivery and achievement of intended outcomes and benefits.
• As a trusted customer centric service enterprise service provider, enabling agencies to deliver personalised digital experiences to NSW and this vacancy will provide a pivotal role in achieving this.

Our ideal candidate is proactive, detail-oriented with a background in project or portfolio management and is comfortable working in a fast-paced environment with shifting priorities.

If this sounds like you, we'd love to hear from you.

In this role, you'll bring:

• Project management expertise with the ability to plan, coordinate, and deliver complex initiatives.
• Proven experience in managing multiple complex work assignments, prioritise workload and manage others to deliver their inputs to the final work output.
• Strong analytical and problem-solving skills to identify issues and develop practical solutions.
• Proven ability to build and maintain strong stakeholder relationships across government agencies to effectively resolve issues and support collaboration.
• Excellent verbal and written communication skills with the ability to explain complex matters and influence stakeholders, including the ability to prepare briefings, reports and correspondence for senior audiences.
• Relevant qualification in project management related field (desirable).
• Prior knowledge of government processes, governance and whole of NSW government project approval and delivery frameworks will be highly regarded but not essential.

If you are a team player with excellent stakeholder engagement skills, attention to detail, and the ability to manage competing priorities and deliver results, this could be your next career challenge. Join a dynamic, innovative team driving meaningful change and supporting the investment portfolio and project management lifecycle for DCS -making a real difference for NSW.

How to apply

To start your journey towards becoming our Project Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note candidates invited to interview will be required to complete additional assessments.


Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 16 February 2026 at 9:59am



Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit


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Information on adjustments available for the recruitment process