Senior Account Manager

About The Client

Our client is a stable and well-established payment processing company operating in high-risk industries. The company values long-term relationships, reliability, and a positive internal culture. They focus on solving client challenges efficiently and maintaining consistent service excellence.

Role Overview

We are looking for a strong Senior Account Manager/Team-lead type who is fully autonomous, proactive, and capable of managing key merchant relationships without supervision. This is a role for someone who understands PSP or crypto processing, knows the business logic behind merchant flows, risk, payouts, and operational processes.

Key Responsibilities

• Manage and develop relationships with high-risk merchants (Asia focus)
• Serve as the main point of contact for clients: support, escalations, performance updates
• Oversee onboarding, transaction monitoring, and ongoing operational flows
• Optimize client performance and improve satisfaction/retention
• Collaborate with internal teams: risk, tech, compliance, operations
• Identify upsell/cross-sell opportunities
• Ensure smooth communication and issue resolution with minimal supervision
  
  

Requirements

• 2-3+ years of experience in PSP, payment processing, or crypto acquiring
• Strong background in client or partner management
• Solid understanding of payment flows, settlement cycles, chargebacks, and risk processes
• Fluency in English and Russian — strong working proficiency
• On-site format in Riga
  
  

Key Soft Skills

• Proactive, problem-solving mindset
• Strong communication skills
• Ability to build long-term merchant trust
• Loyalty, responsibility, ownership mindset
  
  

What We Offer

• Stable and supportive work environment
• Ability to work with international high-risk clients
• Growth opportunities (senior → team lead)
• Competitive compensation
• Great Riga office