PRODUCT EXPERT MANAGER

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Global Consumer Care Product Expert Manager

The Product Expert Manager - BTS Global Consumer Care Solutions is a strategic position sitting in HQ, responsible for supporting the global Consumer Care Digital Platform’s evolution and rollouts of technology capabilities. The role sits in JTI’s Digital & IT, Global Consumer Care Solutions team, which serves the Marketing & Sales Global Consumer Care function by owning and delivering the Consumer Care Platform used by JTI Markets to provide support for Reduced Risk Products brands.

The Product Expert Manager is the D&IT product manager, deployment plan owner, governance, and rollout efforts coordinator for technology capabilities related to Consumer Care capabilities. The role liaises with several JTI teams, such as D&IT, Marketing & Sales, and Markets, and is responsible for delivering digital solutions in line with D&IT guidelines and the business’s strategic roadmap. They are the single point of contact and are responsible for coordinating the efforts of all D&IT teams involved, such as development teams, enterprise architecture, data, IT security, network, and communications, etc.

Position

Product Management

• Define and manage the GCC platform's roadmap, requirements, and features backlog, prioritizing feature development in close collaboration with the GCC Business Owners.
• Drive Agile delivery ceremonies, requirement collection, and solutions' design.
• Oversee the development of new features, software integration, and configuration management within the GCC Platform, adhering to industry standards, best practices, and JTI’s business and technology strategy.
  
  

Project Management

• Leading and delivering IT projects, and owning implementation plans for new digital consumer care capabilities.
  
  

Rollouts

• Lead the roll-out of the GCC Capabilities in JTI RRP Markets, coordinating teams to deliver projects within the overall GCC Platform Program.
• Ensure timely delivery of technical capabilities, guided by ServiceNow Delivery Center (SNDC) standards and JTI's quality benchmarks.
  
  

Vendor Management

• Manage external consultants, ensuring alignment with project goals and budget constraints.
• Build and nurture productive relationships with technology vendors to identify fitting technical solutions aligned with Business and D&IT objectives.
  
  

Requirements

• Degree in engineering, computer science, or related discipline, and/or degree in Business Management.
• Fluent English (Written and spoken).
• Strong project management skills and proven experience (7-10 years) in the delivery of digital technology projects/solutions, working with business and IT developers.
• 7- 10 years’ experience as product manager/business analyst/solution owner/project manager for IT or digital systems.
• Experience working in Agile environments, delivering digital technology solutions.
• Excellent communication and coordination abilities, and the ability to successfully lead technical discussions with both business and IT teams.
• Ability to work collaboratively with various teams and stakeholders to ensure successful delivery of projects within time, scope, and budget.
• Understanding of consumer care, or customer care, or consumer experience digital cloud systems, possibly including knowledge of ServiceNow or other CRM/CX cloud solutions.
• Being able to travel internationally occasionally.
  
  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.