Project Manager

Key Responsibilities - Business Operations

• Operational Strategy & Execution: Develop and implement operational strategies to streamline business processes and improve efficiency.
• Process Optimization: Identify inefficiencies and introduce best practices to enhance productivity, reduce costs, and drive continuous improvement.
• Performance Management: Establish key performance indicators (KPIs) to monitor and measure operational effectiveness, ensuring alignment with business objectives.
• Financial Oversight: Assist in budgeting, forecasting, and cost management to maximize financial performance.
• Risk Management & Compliance: Ensure business operations adhere to industry regulations, compliance requirements, and company policies.
• Change Management: Drive adoption of new processes, tools, and systems to enhance operational efficiency and scalability.
• Technology & Automation: Leverage technology solutions and automation to optimize workflows and improve data-driven decision-making.
• Business Analysis: Gather and analyze business requirements, evaluate operational performance, and deliver actionable insights for executive leadership.
• Operational Reporting: Prepare and present regular operational reports, dashboards, and business reviews for leadership and stakeholders.
• Vendor and Partner Coordination: Oversee relationships with external service providers to ensure quality delivery and alignment with business objectives.
• Resource Allocation: Monitor and optimize allocation of human and technological resources to maximize operational output.

Project Management

• Project & Program Management: Lead cross-functional projects, ensuring timely execution and alignment with strategic goals.
• Project Planning & Scheduling: Develop detailed project plans, define project scope, set milestones, and ensure resource availability.
• Stakeholder Collaboration: Work closely with leadership, finance, HR, and other teams to ensure seamless operations and business success.
• Project Tracking & Reporting: Track project deliverables, monitor progress against objectives, and provide regular updates to stakeholders.
• Risk Assessment: Identify, assess, and mitigate risks throughout the project lifecycle, proactively addressing issues as they arise.
• Quality Assurance: Implement quality control processes to ensure deliverables meet or exceed expectations and comply with industry standards.
• Project Documentation: Maintain comprehensive documentation of project requirements, plans, schedules, and post-project analyses.
• Customer Engagement: Act as the primary point of contact for clients, ensuring satisfaction, managing expectations, and aligning deliverables to business needs.
• Continuous Improvement: Capture lessons learned and implement process improvements for future project success.

Qualifications & Experience

• Bachelor’s or higher degree in a related technical field (e.g., Computer Science) or equivalent work experience in project and program management, and customer delivery projects/programs.
• 8+ years of experience as a Project Manager in software, networking, web, or mobility environments.
• Proven business operations management experience.
• Demonstrated on-time delivery of complex programs.
• Experience working in client-facing roles and collaborating cross-functionally with internal and external stakeholders.
• Strong understanding of software development processes and Agile project management methodologies.
• Hands-on experience with reporting and program management tools (e.g., Jira/Confluence, Tableau, Trello, Microsoft SharePoint, Word, Excel, PowerPoint, Monday.com).
• Ability to navigate rapid changes and ambiguity, applying critical thinking to function effectively in uncertain circumstances.
• Excellent communication, presentation, interpersonal, and relationship-building skills.
• Track record of building and motivating collaborative, productive teams, including remote team members.
• Ability to establish credibility and rapport with senior executives, technical, and non-technical stakeholders.
• Able to work under tight deadlines and adapt to changing business and technical conditions.