Sales & Technical Support Engineer

Founded in 1960 in the UK, REED has grown continuously and become a leading brand both in the UK and the international arena. Today REED has 350 offices with more than 3.000 employees and is providing services across 20 specialist sectors.

We work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.

As Reed Turkey, we are looking for a “Sales & Technical Support Engineer” with below requirements for our global client operating in HVAC sector.

Qualifications

• University graduate in Mechanical, Electrical, Electronic or Control Engineering
• Minimum 3 years of experience in HVAC market
• A background and/or knowledge in building automation systems is an asset
• Located on the Asian side of Istanbul
• Outgoing personality
• Effective communicator and strong presentation skills
• Proficient with PC and Microsoft Office applications
• Very good command of both written and spoken English
• Strong work ethic, responsibility, self-accountability,
• Customer focused, reliable, flexible and cooperative.
• Ability to work well within a team as well as on own
• No restrictions to travel and active driver

Requirements

• Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best solution
• Analyse solution of competitor and benchmark of products
• Follow-up on quotations with customers as agreed with Outside Sales
• Maintain accurate and complete records in CRM
• Answer customer questions
• Provide advice on technical solutions and benefits
• Attending customer meetings as required, including customer site visits
• Providing high-quality technical support, performing a wide range of activities on Control Valves + Actuators + Sensors and Competitor products
• Analysis including technical market research, technical requirements and competitive analysis, solution implementation, benchmark of products.
• Support the customers during the commission and start up phases of the products
• Conduct application training to above reference key decision makers
• Work with specifying engineers and design-build contractors to help specify the Valves & Actuators products
• Engaged in design and creation of technical marketing materials for Sales and Marketing to positively influence the sale activities
• Have the capabilities of independent study, research, and authoring competitive technical marketing documents
• Provide support to quality cases and support customers for their technical demands. Documenting troubleshooting and problem-solving steps. Must be able to identify and resolve customer engagement issues; Escalate to HQ if appropriate.