Cloud Engineer

• a) Lead day-to-day cloud platform operations for the Cloud File Transfer (CFT) platform, with a strong focus on monitoring, performance optimisation, reliability, release management, and continuous improvement within AWS environments.
• b) Take ownership of L2 incident management, troubleshooting, and escalation for high-throughput file transfer workflows across multiple agencies, collaborating closely with engineering, security, and agency stakeholders to resolve incidents within agreed SLAs.
• c) Design, manage, and continuously optimise AWS cloud infrastructure to deliver a scalable, secure, cost-efficient, and highly available CFT platform.
• d) Define, refine, and enforce operational processes including runbooks, dashboards, daily health checks, incident communication workflows, and operational reporting with actionable insights.
• e) Drive change, release, and maintenance activities by conducting impact analysis, risk assessments, mitigation planning, and executing system upgrades and infrastructure enhancements to maintain platform stability.
• f) Review testing outcomes to ensure all changes meet operational, performance, and security standards prior to release, while defining and continuously improving operational OKRs, SLAs, and reliability metrics.
• g) Contribute to portal and backend enhancements, bug fixes, and operational tooling to improve platform reliability, performance, and long-term maintainability.
• h) Share operational best practices, incident learnings, and technical knowledge within the team and across the programme to raise engineering standards and overall platform reliability.

Experience and Skills

• a) Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or equivalent hands-on industry experience.
• b) At least 2 years of hands-on experience managing production workloads in public cloud environments, preferably AWS.
• c) Strong analytical and problem-solving capabilities across cloud infrastructure, applications, and distributed systems.
• d) Proven experience owning and resolving production incidents with urgency, accountability, and attention to detail.
• e) Experience defining, implementing, and enforcing operational processes, procedures, and best practices.
• f) Familiarity with operating highly available and secure cloud environments, including the implementation of preventative operational controls.
• g) Understanding of change management principles, impact analysis, and service reliability improvement practices.
• h) Preferred: experience operating applications on AWS and prior exposure to Singapore Government agency projects.

Key Technologies

• a) Terraform for infrastructure-as-code and cloud resource provisioning and management.
• b) GitLab for CI/CD pipelines and source code version control.
• c) Strong understanding of AWS services and architectures supporting production-grade workloads.