Human Resources Business Partner (Assistant Manager)

HR Business Partner (Assistant Manager)

KFC & Pizza Hut Singapore

Reporting to: Senior HR Business Partner Manager

Team Leadership: 3 HRBP Executives

Coverage: Restaurants (Full-time & Part-time Staff)

Total Headcount Supported: ~2,500

Role Overview

We are seeking a strong HR Business Partner (Assistant Manager) to support our Senior HRBP Manager across both KFC and Pizza Hut Singapore.

This role is a hands-on people partner and team lead, responsible for translating HR strategy into practical, on-the-ground execution across our restaurant operations. You will manage and coach a team of HRBP Executives, partner closely with Operations leaders, and ensure consistent, compliant, and effective people practices for a large frontline workforce.

Key Responsibilities

1. Business Partnering & Operations Support

• Partner Area Coaches, Restaurant Managers, and Operations leaders on day-to-day people matters across restaurants.
• Advise on employee relations, disciplinary cases, performance issues, attendance, and workplace conduct.
• Provide practical HR guidance aligned with operational realities in a fast-paced QSR environment.
• Support restaurant openings, transitions, and manpower movements as required.

2. Team Leadership & HRBP Execution

• Lead, coach, and develop HRBP Executives supporting full-time and part-time restaurant staff.
• Allocate portfolios, monitor workload, and ensure timely, accurate HR support delivery.
• Review case handling, documentation quality, and stakeholder communication.
• Act as escalation point for complex or sensitive cases before senior HRBP involvement.

3. Employee Relations & Compliance

• Ensure consistent application of HR policies, disciplinary processes, and employment practices.
• Support investigations, counselling sessions, warnings, and terminations where required.
• Ensure compliance with Singapore employment laws and internal governance standards.
• Maintain proper documentation, case records, and audit-ready files.

4. Performance & People Management

• Support performance management cycles for restaurant management staff.
• Coach managers on fair performance conversations, improvement plans, and documentation.
• Identify recurring people issues and recommend practical interventions.

5. HR Data, Reporting & Systems

• Review HRBP reports and dashboards covering cases, attrition, manpower movement, and trends.
• Ensure accuracy and integrity of HR data in HR systems.
• Use insights to highlight risks, hotspots, and improvement opportunities to the Senior HRBP Manager.

6. Cross-Functional Collaboration

• Work closely with Talent Acquisition, Payroll, L&D, Operations, and Compliance teams.
• Support alignment of HR processes across both brands.
• Participate in HR projects, pilots, or process improvements as assigned.

What We’re Looking For

• Bachelor’s Degree in Human Resources, Business Administration, or related discipline.
• 5–7 years of HR experience, with solid exposure to HR business partnering or HR operations.
• Prior experience leading or supervising HR team members strongly preferred.
• Hands-on experience managing frontline / blue-collar / hourly workforce is a strong advantage.
• Good working knowledge of Singapore employment laws and employee relations practices.
• Confident communicator able to engage restaurant leaders and handle sensitive conversations.
• Structured, calm, and decisive—able to manage volume without losing judgment.
• Comfortable operating in a high-volume, multi-site environment.

Why Join Us

• Exposure to large-scale frontline workforce management across two iconic QSR brands.
• Clear progression path into HRBP leadership.
• Strong partnership with Operations and leadership teams.
• Opportunity to shape people practices that directly impact restaurant performance.

Apply Now:

Due to the high volume of applications, only shortlisted candidates will be contacted.