Product Manager - WalkMe

Introduction

The WalkMe Product Manager is a strategic and operational role focused on enabling seamless digital adoption across IBM through the effective deployment and management of WalkMe solutions. This role bridges technical expertise, user experience, and organizational enablement to ensure WalkMe is leveraged to its fullest potential.

Your Role And Responsibilities

Your Role and Responsibilities

Responsibilities

This role is responsible for driving the successful implementation, adoption, and optimization of WalkMe across IBM. This includes managing technical operations, enabling teams through training and support, and leveraging data-driven insights to enhance user experiences and business outcomes. Key responsibilities include:

• Administration & Support
• Manage access requests for WalkMe, ensure proper business rationale is in place
• Triage technical inquiries and bugs from Slack and enablement sessions
• Coordinate with WalkMe’s Technical Architect on compliance needs
• Guide IBM teams to submit tickets to WalkMe support
• Maintain tracking of WalkMe license usage across IBM
• Adoption Tracking & Iteration
• Build and maintain a metrics dashboard tracking WalkMe implementation for various use cases
• Run A/B tests to optimize flows and sunset underperforming ones
• Use insights to onboard additional products and refine playbooks
• Deliver quarterly impact reports and roadmap updates
• Enablement & Training
• Partner with our UX subject-matter expert to design and deliver WalkMe enablement workshops for product teams
• Facilitate hands-on sessions using WalkMe playbooks and certification programs
• Identify and support WalkMe “champions” within product teams
• Establish a centralized WalkMe Center of Excellence (CoE) for governance and advanced use cases
• Host office hours for troubleshooting and sharing best practices
  

Preferred Education

None

Required Technical And Professional Expertise

• Exposure to Business Analytics: Familiarity with analyzing business metrics, including pipeline analysis, win/loss analysis, operational analysis, and customer analytics to inform business decisions.
• Contract Management Experience: Experience working with contracts, terms, and conditions, ensuring accuracy and compliance with regulatory requirements.
• Data-Driven Decision Making: Exposure to developing and establishing key metrics to track business performance and drive data-driven decision-making.
• Business Case Development Support: Experience assisting with business case development, including identifying and tracking relevant KPIs and metrics.
• Operational Analysis Skills: Ability to perform operational analysis to identify areas for improvement and optimize business processes.
  
  

Preferred Technical And Professional Experience

Required Professional and Technical Expertise

• Demonstrated experience in product enablement, digital adoption platforms, or product operations
• Hands-on experience with WalkMe or similar DAPs (e.g., Pendo, Whatfix)
• Strong analytical skills with experience in usage data analysis and dashboarding
• Proven ability to lead cross-functional workshops and training sessions
• Excellent communication and stakeholder management skills