HR Coordinator / People Operations Specialist EMEA

People Operations/HR Specialist

Location: Dublin (Hybrid – 2 days office / 3 days remote)

Contract: Fixed-term contract to end January 2027

Start: ASAP | Salary €45,000 per year.

We’re partnering with a global, high-growth enterprise technology organisation to hire an experienced HR Coordinator / People Operations Specialist to support a large, international workforce.

This is a hands-on, operational HR role sitting within a centralised People Services function, supporting Tier 1 and Tier 2 employee queries across multiple regions and time zones.

What you’ll be doing

• Managing and resolving Tier 1 & Tier 2 HR cases across EMEA and global populations, ensuring SLA adherence
• Partnering closely with HR Business Partners, Centres of Excellence, managers and employees
• Supporting core people processes aligned to global HR products, including:
• Offer letters and contracts
• Employee data changes
• Policy and programme guidance
• Learning platform support
• Live Agent / employee portal support
• Escalating complex or time-sensitive cases using sound judgement and operational insight
• Maintaining high data integrity across HR systems and documentation
• Completing audits and validations of HR case transactions
• Identifying process gaps and improvement opportunities to reduce risk and improve employee experience
• Supporting projects and UAT testing where required
• Creating and maintaining SOPs, knowledge articles and response templates to enable employee self-service

What we’re looking for

• 2–4 years’ experience in HR Operations, People Services or a centralised HR support function
• Proven experience supporting EMEA employee populations
• Strong exposure to HR systems, case management tools and employee portals
• Experience working in fast-paced, global, matrixed organisations (tech or large multinationals preferred)
• Exceptional attention to detail and a strong sense of ownership
• High emotional intelligence with confident, professional stakeholder communication
• Ability to manage competing priorities, time zones and changing demands calmly and effectively
• A proactive mindset — spotting issues before they escalate and improving how things work
• Comfortable working independently, while collaborating closely with wider HR teams

Why this role?

• Long-term contract within a well-established global tech environment
• Exposure to mature, scaled HR operations and best-practice people processes
• Hybrid working model in a central Dublin office
• Strong opportunity to deepen experience in global People Operations