Googler Experience Operations Specialist

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting HR queries.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
  
  

Preferred qualifications:

• Experience in managing vendor and extended workforce providers.
• Ability to deliver services and process improvements with an operational mindset.
• Excellent communication and people management skills.
• Excellent program and project management skills.
  
  

About the jobPeople Experience (PX) is the team at Google that delivers hire-to-retire experiences for Googlers in the moments that matter most. The team delivers global HR processes that are personalized for applicants and Googlers. PX teams span recruiting, analytics and planning, HR operations, vendor management, service model excellence, and Googler and market-level human resources (HR) support.

The Googler Experience Operations (GXO) team is responsible for HR operations, delivering positive experiences to users. The team runs global operations and builds a framework to manage user queries and processes to a standard. The Googler experience operations function relies on metrics and insights to drive workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

Responsibilities

• Deliver operational excellence across HR service lines in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations.
• Resolve and prioritize sensitive user issues through consultation and collaboration with partner teams.
• Implement and execute on service delivery improvements and new process/scope changes, including sourcing activities.
• Represent the user and surface relevant user feedback to partner teams. Collaborate on initiatives to address user needs including content, process, and policy improvements.
• Develop expertise in HR operations systems, troubleshooting issues and consulting with partners on changes to systems infrastructure.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .