Senior Proficient Technical Operations (Process and Data Science)

Role Purpose

This position is responsible for owning the end-to-end strategy for Technical Operations tools across Network & Service Operations (NSOC), Wholesale Operations (WSO), Network & Facility Operations (NFO) and other operational support functions. The main roles are:

Act as the single senior focal point for Operations tooling vision, coherence and long-term sustainability.
Ensure the Operations tools landscape remains fit-for-purpose, scalable and resilient.
Drive tools rationalization to eliminate duplication, inefficiencies, and overlapping capabilities.
Optimize tool-to-process alignment to support efficient and reliable Technical Operations.
Reduce operational risk caused by fragmented or disintegrated tools strategy.
Enable cost efficiency through strategic optimization, not transactional purchasing.
Support management team with clear visibility and insight into the tools ecosystem and draw down tool strategy and roadmap.

Position Information

Unit: Technology and Infrastructure
Division: Technical Operations

Requirements

Minimum role requirements:

Qualification: Bachelor in relevant field
Experience: 8 years of experience

Key Accountabilities

Operations Tools Strategy & Roadmap

Define and maintain the Operations Tools Strategy covering Technical Operations Departments and support teams.
Develop a multi-year roadmap aligned with operational maturity and business priorities.
Ensure tooling strategy supports reliability, availability and operational efficiency.
Align tools evolution with network complexity and service growth.
Evaluate emerging operations platforms and technologies relevant to Technical Operations.
Ensure strategy complements, but does not duplicate, Automation & AIOps initiatives.
Identify capability gaps and future tooling needs proactively.
Provide strategic recommendations to senior leadership.
Act as the strategic authority for Operations tooling direction.
Periodically review and refresh the strategy based on operational realities .

Tools Landscape Rationalization & Optimization

Maintain a complete and accurate inventory of all Operations tools and platforms.
Identify and eliminate tool duplication and functional overlap.
Lead rationalization initiatives to simplify the tools landscape.
Optimize integration and interoperability between tools.
Reduce operational overhead created by fragmented or siloed tooling.
Improve operational efficiency through landscape simplification.
Ensure tools are actively used and deliver measurable operational value.
Support consolidation initiatives while ensuring service continuity.
Prevent uncontrolled growth of tools and platforms.
Drive retirement of obsolete or low-value tools.
Continuously optimize the landscape as operational needs evolve.

Tool Architecture, Integration & Fit-for-Purpose

Ensure Operations tools are architecturally aligned with operational processes and workflows.
Define high-level integration principles for Operations tooling.
Assess tools for fitness, scalability, and operational usability.
Promote consistent data flow and visibility across tools.
Provide architectural guidance for onboarding new tools or replacing existing ones.
Reduce reliance on manual workarounds caused by poor tool design.
Collaborate with IT and other stakeholders without ownership overlap.

Tool Evaluation, Selection & Technical Control

Lead technical evaluation of new Operations tools and platforms.
Define operational and technical acceptance criteria.
Assess tools for reliability, supportability and sustainability.
Provide expert recommendations during sourcing and vendor selection processes.
Support procurement activities without owning procurement decisions.
Evaluate vendor roadmaps and long-term platform viability.
Prevent ad-hoc or vendor-driven tool adoption.
Act as technical gatekeeper for Operations tooling decisions.
Ensure tools meet operational security and compliance expectations.

Budget Awareness & Cost Optimization

Maintain visibility of Operations tools OPEX, licenses and subscriptions.
Identify cost optimization opportunities through rationalization.
Prevent unnecessary spend due to duplicated or underutilized tools.
Support leadership team in tooling budget planning.
Ensure tooling investments deliver clear operational benefits.
Collaborate with Finance and Procurement without role overlap.
Promote sustainable and value-driven tooling decisions.

Governance, Reporting & Stakeholder Management

Provide regular reporting on Operations tools landscape and optimization progress.
Highlight tooling risks, gaps and improvement opportunities.
Support internal and external audits related to Operations tools.
Act as the technical liaison with Operations tool vendors.
Collaborate closely with domain SMEs and operational teams.
Interface with Automation & AIOps, Governance and Transformation teams.
Ensure tooling decisions are documented and traceable.
Escalate critical tooling risks proactively to senior management.
Maintain strategic and operational tooling documentation.
Represent Technical Operations in cross-functional tooling forums.

Training & Knowledge Sharing

Promote tools strategy, awareness and best practices by arranging workshops for stakeholders.
Train prospected staffs within the organization.

Senior Proficient Technical Operations (Process and Data Science)

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