Information Technology Operator

🔵 Capitole is still growing and we want to do it with you! 🚀

We are looking for a partner able to provide a Night Shift IT Operator / Console Operator (m/f/n) to strengthen the bank’s night-time operational activities.

🤖 Responsabilities and Requirements:

• Ensure continuous and reliable night-time IT operations by providing a dedicated operator on site, guaranteeing system monitoring, incident handling, and operational continuity.
• The partner company must ensure uninterrupted presence, including replacement management (holidays, absences, illness).
• Monitor IT systems and ensure high reactivity during night operations
• Assist the on-duty operator in decision-making and workload management
• Handle incidents end-to-end: Ticket creation and follow-up in ServiceNow, Incident analysis and execution of corrective actions, Actions on the scheduler or JCL, with escalation when required
• Perform operational controls, checklists, and KPI follow-up within required timelines

🛠️ Technical Requirements:

• Experience in IT production monitoring
• Knowledge of the following tools and technologies: ServiceNow ticket management, SCOM monitoring, Nagios monitoring, MVS-ISPF operator level, IZWS Scheduler (TWS / OPC) operator level, JCL operator level
• High level of rigor, vigilance, and sense of responsibility
• Ability to strictly follow established procedures and regulations
• Proven experience in IT production environments

🎉 Why Capitole?

🤝 Our employees come first. We believe in a different, more human model, placing people at the center of our company.

• 📜 Permanent contract or Freelancing
• 🚗 Company car
• 🏥 Health Insurance with DKV
• 🍽️ Meal voucher
• 💼 Onsite working

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Don't hesitate to send us your profile, we are looking forward to meeting you! ☎📩