Network Engineer

TekStaff's Client has a current vacancy for Network Engineer

Pay Rate Range: $63 - $77

Job Description

This is a 6 month contract located in Scarborough, ON/ Hybrid (2 days/ week)

This is a Network Engineer position for Contact Center migration from Avaya to Cisco WebEx. The ideal candidate has extensive experience with Network Design for CCaaS technologies, expertise with SIP Trunk (BYOC) and Oracle SBC, Oracle EOM, Oracle ECB are a must have. As well as involvement in Cisco WebEx migration projects within a large enterprise setting.

Candidate Requirements/Must-Have skills:

1. 10+ years of overall experience as a Network Engineer in large, complex enterprise environments.

2. 5+ years of hands on experience from design to deployment across SIP protocol, HMR, call routing, dial plans, Telco SIP trunking (including BYOC solutions), Oracle SBC, and ECB products.

3. 3+ years of extended experience with cloud connectivity models for CCaaS solutions, including MPLS, SD WAN, WebRTC, QoS, and working knowledge of cloud environments (Azure, AWS, etc.).

4. 3+ years of experience leading On Prem Avaya Contact Center to CCaaS migration projects in large enterprise environments (1000+ agents, 100+ call flows) across multiple regions.

Nice-To Have Skills:

• Ability to use script to automate the manual process in service provisioning, root cause analysis, monitoring alerts, reporting.

• Experience in business case development process and design cost benefit analysis.

Soft Skills:

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.

• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.

• Ability to work as part of a team, as well as work independently with minimal direction.

TekStaff may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.